About the position
As an Account Supervisor in JPMorgan Chase, you will be accountable for leading our Military Spouse Team in southern Arizona, achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.
Responsibilities
• Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business
• Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments and relationships
• Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes
• Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations
• Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
• Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation.
Requirements
• Home location must reside within a 90 mile radius of the Chase Branch on 1818 S 6th Ave, Tucson, AZ 85713
• Proven history of improving specialist results through coaching, training and behavior remediation
• Minimum 3 years customer service experience
• Verbal and written communication skills
• Influencing skills
• Change implementation skills
• Prioritization skills
• Data analysis skills
• Safe and noise free work environment in your residence
• High School diploma/GED required
Nice-to-haves
• Previous financial industry experience
• Experience supporting more than one CCB Operations Function/Line of Business
• 2 years of experience in a call center environment, for call center roles
• Bilingual Spanish preferred but not required
• Military experience preferred but not required
• Demonstrated experience supporting military connected individuals (e.g., service members, veterans, or military spouses), with understanding of deployment and relocation related challenges
Benefits
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching