Advisor, Team Member Service Center

Job title: Advisor, Team Member Service Center in Dallas, TX at American Airlines
Company: American Airlines
Job description: IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job​This job is a member of the Team Member Service Center within the People Division.Responsible for providing resolution to policy, benefits and general team member and retiree questionsWhat you'll do

• Demonstrates positive energy, sound judgement in decision making, appropriate communication methods and team member support
• Answers inquiries via phone, chat, fax, email or Jetnet self-service portal
• Assists team members and retirees with issues surrounding travel, policy and other general questions
• Uses general understanding of procedures, policies, knowledge of the database, other reference materials and sound judgement to resolve team member inquiries

All you'll need for successMinimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• Previous experience in a high-impact customer service role
• Fluent in Spanish

Skills, Licenses & Certifications

• Ability to handle multiple tasks in high volume and adhering to deadlines within a highly confidential environment
• Knowledge of policies, procedures and familiarity with Jetnet
• Attention to detail is paramount
• Outstanding customer service, strong organizational and decision-making skills
• Self-motivated and work well in a team environment
• Ability to analyze, research, and effectively respond to inquiries, issues, and complaints
• This position requires a flexible schedule as it oversees an environment that will be open 5 days a week- Monday-Friday 7am-7pm

What you'll getFeel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Expected salary:
Location: Dallas, TX
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