Basler AG is a leading manufacturer of high-quality digital cameras and computer vision solutions. The Applications Engineer will design and deploy advanced camera-based vision systems, providing pre-sales consultancy and post-sales support to ensure customer satisfaction.
Responsibilities
- Collaborate with Sales Team throughout sales cycle to design best fitting recommendations to customers developing machine vision applications
- This includes presales consultation on machine vision best practices – taking into consideration the entire application from lighting, optics, and camera hardware to the PC, software and image processing
- Based on this information provide best fitting recommendations
- Consult with customers throughout opportunity design in cycles – function as technical point of contact streamlining the machine vision integration and Basler product adoption
- Manage post-sales support of existing customers utilizing Salesforce, email, phone, MS Teams and other management software
- Design in-lab testing of customer applications to determine feasibility, providing images and detailed explanation on how to replicate results
- Utilizing the Pylon API trouble shoot customer code and write code samples enabling customers to better integrate Basler products
- Common cross functional responsibilities include – Tradeshow demo creation, supporting RMA process, hosting webinars, building customer presentations, and conducting internal or customer facing technical trainings
- Travel to customers in US and Canadia for pre & post sales customer visits in addition to tradeshow coverage for technical expertise
Skills
- Bachelor's degree in Computer Science, Electrical Engineering, Physics or other STEM Major with 0.5-2 years of relevant experience
- Machine vision industry knowledge is a plus
- C++, C, C# programming skills with Visual Studio debugging techniques (Python is a plus)
- Understanding of electronics concepts and familiarity with circuit analysis and components
- Experience working with customers
- Experience training or consulting
- Experience with 2D, Line Scan, or 3D cameras is highly desired
- Exceptional organizational and communication abilities, with a proven capacity to independently manage multiple priorities, swiftly address customer needs, and provide outstanding support from start to finish
- Willingness to learn and stay up to date on emerging industry standards
- Proficiency with Windows Operating Systems (Linux and MacOS is a plus)
- Proficiency in Microsoft Office
- Good team work ethic, with strong communication skills
Benefits
- Medical and dental health Benefits
- 401(k) retirement savings program with company match
- Paid holidays
- Vacation
- Sick time
Company Overview
Basler is a leading international manufacturer of imaging components for computer vision applications such as cameras, lenses, frame grabbers, software as well as embedded vision solutions, customized products and consulting services. It was founded in 1988, and is headquartered in Ahrensburg, DE, with a workforce of 501-1000 employees. Its website is http://www.baslerweb.com.