Role Description
We are looking for a Lead Engineer in the Asset Lifecycle Management team to be responsible for configuration management database support, maintenance and updates. This candidate will work with technology teams and development engineers in support of our CMDB landscape in ServiceNow. This role will participate in regulator remediation activities through process and workflow adaptations or programming changes. They will be responsible for scripting additions to our CMDB discovery, maintaining said discovery and finding new opportunities for discovery within our environment. The successful candidate will have experience with supporting Management, Instrumentation and Discovery (MID) servers in both configuration and maintenance.
- Ensure accuracy and completeness of the CMDB by managing items, relationships and process within ServiceNow
- Contribute to the design and architecture of CMDB including CIs, classes, relationships and attributes
- Develop policies and provide insights to improve CMDB accuracy and efficiency
- Complete control procedures with appropriate cadence and to completeness
- Responsible for partnering with key stakeholders to engineer requested solutions or changes, document those solutions and confirm adherence to CMDB standards
- Assess business processes and identify improvement opportunities
- Collaborate with technical teams on workflow, design and system optimization
Qualifications
- Bachelor's degree in appropriate or related field or equivalent work experience
- 10 plus years in Information Technology
- Experience with ServiceNow
- Knowledge and experience with ITIL or ITSM
- Excellent analytical, written or oral communications
- Ability to meet deadlines
Requirements
- Understanding of ServiceNow catalog form creation
- Successful completion: ServiceNow System Administrator, Discovery and Mapping, CMDB Foundations
- Understanding of ServiceNow’s Common Service Data Model
Benefits
- This position is eligible to earn a base salary in the range of $79,000 to $146,000 annually depending on location and job-related factors such as level of experience
- Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance
- Key has implemented a role-based Mobile by Design approach to our employee workspaces
- This role may be Mobile or Home-based
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