About the position
We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service Technical Support Representatives. This is a fully remote role supporting a 365-day, 24/7 call center. Recent Computer Science, IT, or related grads are strongly encouraged to apply.
Responsibilities
• Provide excellent customer service via phone and chat in Spanish and English
• Greet customers, verify accounts, listen carefully, and show empathy
• Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
• Use tools such as Freshdesk, Sonar CRM and other internal systems
• Document all interactions accurately and follow procedures/SLAs
• Escalate complex issues to senior technicians when needed
Requirements
• Fluent Spanish English (spoken and written)
• 1+ year of customer service experience (call center/help desk preferred)
• Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
• Strong typing and multitasking skills (navigate multiple systems while assisting customers)
• Professional, patient, and calm with upset or frustrated customers
• Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
• Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
• Reliable wired internet and a quiet, distraction-free workspace
Nice-to-haves
• Recent Computer Science, IT, or related grads are strongly encouraged to apply.
Benefits
• Overtime available
• Paid training
• Remote work
• Supportive team environment