Sun Life is a company committed to making life brighter for their clients and fostering a positive work culture. They are seeking a Bilingual Document Specialist to join their Group Benefits Administration team, where the individual will be responsible for creating accurate client documents and ensuring exceptional customer experiences through technical expertise and collaboration with cross-functional teams.
Responsibilities
- Processing new business and/or revisions documents within established service standards (accuracy & timeliness)
- Create and modify client documents such as contracts and employee handbooks
- Respond to inquiries from internal business partners
- Interpretation of plan design details and seeking clarification to ensure right outcome
- Understanding and analysis of customer needs to recommend system setup that supports those needs
- Partnering with Service Representatives, Implementation Specialists and Advisors to clarify plan design so that documents output is efficient and accurately reflects the customer expectations
- Manage work priorities in a multifunctional environment
- Investigate and resolve escalated issues or complaints
- Assess and negotiate target dates to meet customer expectations and demonstrate sensitivity to customer's business needs
- Participate in projects, as needed
Skills
- Bilingualism (French, English) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
- Strong verbal and written communication skills with proven customer service skills
- Analytical, attention to detail and a self-starter with effective problem-resolution skills
- Negotiation skills with the ability to work towards acceptable outcomes and propose solutions
- Organized and ability to multitask to achieve deadlines
- Ability to work well both independently and as part of a team
- Ability to work under pressure, meet customer needs and adapt to a changing environment
- Knowledge of Group Benefits
- Knowledge of Plan Administration systems and their interdependencies
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family
Company Overview
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