Etix is an international, web-based ticketing provider serving entertainment, sports, fairs, and live events across 40+ countries and processing over 50 million tickets annually. As the largest independent ticketing company in North America, we support 4,500+ venues with flexible ticketing, integrated marketing, and e-commerce solutions, and have served customers for over 25 years. Learn more at hello.etix.com.
As a Bilingual Customer Support Representative, you will assist event attendees across North America by phone and email. This role is part of a fast-paced call center environment that operates 7 days a week with no overnight shifts. You will help customers with ticket purchases, existing orders, and general support questions while gaining hands-on experience in the live event ticketing industry.
This position offers flexible scheduling, monthly bonus opportunities, a supportive team culture, and opportunities for growth within the organization.
Key Responsibilities
- Provide prompt, professional support to Etix patrons by phone and email.
- Assist customers with ticket purchases, order issues, and general event-related inquiries.
- Accurately document and resolve customer issues in a timely manner.
- Manage a high volume of phone and computer-based work in a remote environment.
- Maintain a quiet, professional workspace and reliable internet connection while working remotely.
Qualifications
- Minimum 6 months of call center experience required.
- Bilingual in Spanish required.
- High school diploma or equivalent required.
- Strong written and verbal communication skills.
- Ability to build positive working relationships with teammates.
- Strong computer skills and the ability to learn new systems quickly.
- Ability to adapt, prioritize, and work effectively in a fast-paced environment.
- Availability to work at least 20 hours per week.
- Flexibility to work weekends and occasional holidays.
Preferred Qualifications
- Previous remote work experience.
- Familiarity with Google Workspace, Slack, Zoom, and CRM platforms.
Additional Requirements
- Equipment will be provided by Etix.
- Candidates must have a dedicated high-speed internet connection and a quiet working environment.
- Candidates must reside in one of the following states: AL, AZ, CO, FL, GA, IL, KS, KY, LA, MI, MN, MS, MO, NV, NC, OH, OK, OR, SC, TN, TX, VA.
Scheduling Availability
Phone shifts are scheduled in Eastern Time during the following hours:
- Monday to Friday: 9:00 AM to 9:00 PM
- Saturday: 9:00 AM to 8:00 PM
- Sunday: 12:00 PM to 8:00 PM
Other Information
- No sponsorship or H1B situations can be accommodated
- Relocation is not available for this position
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