Role Overview
Lead the resolution of complex, high-priority client issues, develop a high-performing team, and partner across departments to drive timely resolution of escalations.
What You Will Do
Directly supervise a team, manage workload distribution, conduct quality reviews, and maintain a high standard of escalation management.
Why It Might Be a Fit
Combine strong people leadership, healthcare client experience, and operational problem-solving skills to drive issue resolution and process improvements.
Requirements
- 3–5 years of experience in client escalations, customer operations, account management, client services, or a related client-facing operational role
- Experience supporting Medicaid, Medicare, commercial health plans, or other healthcare payer organizations
- Demonstrated people leadership experience, including coaching, performance management, and team development
- Strong analytical, critical thinking, and problem-solving skills
- Excellent written and verbal communication skills, including experience communicating with external clients and senior stakeholders
- Experience using CRM platforms, case management systems, ticketing systems, or reporting tools
Benefits
- Career growth and development opportunities in a mission-driven organization
- Competitive salary and annual bonus opportunities
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO, paid company holidays, and paid parental leave
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