What You’ll Do
- Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops -- listening to each customer's needs and concerns.
- Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.
- Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customer’s vehicles -- qualifying the damage for a repair or selecting the appropriate glass part for replacement.
- Proactively assist the CSR team by answering hold calls as needed.
- Help new associates get up and running with orientation and training, as needed.
· All other duties as assigned.
What You’ll Need
· Age: Must be 16+ years of age.
- High school diploma or equivalent (or actively enrolled).
- Prior experience in a call center/contact center/customer service preferred.
- Ability to operate a computer and telephone systems while seated for extended periods of time.
- Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.
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