Customer Success Manager - US BASED at Property Leads

This a Full Remote job, the offer is available from: United States, Austria Customer Success Manager Remote | United States ABOUT Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment. ROLE This is not a passive support role. As a Customer Success Manager at Property Leads, you are on the front lines of client relationships — responsible for retention, coaching, and saving accounts. You will spend a large portion of your day communicating directly with real estate investors via phone, SMS, email, and community channels. You will help clients: • Understand the value of our leads • Improve their acquisition processes • Stay bought-in during tough moments • And ultimately close more deals This role requires someone who can handle constant pressure, frequent complaints, and high emotional intensity — and still show up energized, solutions-focused, and ready to win the next conversation. RESPONSIBILITIES • Speak with clients daily via phone, text, and email — especially during high-friction situations • Handle objections, complaints, and frustration with confidence and composure • Perform “reverse sales” turning unhappy clients into retained, long-term customers • Coach investors on how to improve their lead handling, follow-up, and conversion • Build real relationships not just transactions (be someone clients actually like talking to) • Stay active in Facebook groups and community channels to support and engage clients • Respond to inquiries within 30 minutes and drive resolution within 24 hours • Partner with internal teams (sales, refunds, ops) to resolve complex issues • Maintain accurate records of all client interactions in CRM systems REQUIREMENTS • 2+ years in customer success, account management, or retention-focused roles • Strong verbal communication skills (phone confidence is a must) • Proven ability to handle objections and retain customers • Experience building relationships with clients over time • Highly organized and able to manage multiple conversations simultaneously • Real estate or investor-facing experience is a strong plus RESULTS • Response time: <30 minutes • Resolution time: <24 hours • Maintains 80%+ client retention after first 30 days without issuing credits • Builds strong rapport — clients recognize them by name and are willing to engage on calls • Generates consistent positive feedback (calls, texts, reviews, or direct praise) • Actively engages clients in Facebook groups and community channels (not just reactive support) • Takes full ownership of problems and does not pass clients between teams without context or follow-through • Follows up after resolution to confirm satisfaction (not just closing tickets) • Keeps leadership informed on trends, recurring issues, and client sentiment WHO THIS ROLE IS FOR This role is for someone who: • Doesn’t shy away from the phone — you’d rather call than email • Has a high stress tolerance and doesn’t take things personally • Can hear complaints all day and still show up positive and focused • Is obsessive about winning and improving — both for yourself and your clients • Thrives in a fast-paced, high-demand environment • Enjoys building relationships and earning trust over time • Is comfortable being pushed, challenged, and held accountable WHO THIS ROLE IS NOT FOR • Someone looking for a quiet, low-stress support job • Someone who avoids conflict or difficult conversations • Someone who prefers structured, slow-moving environments • Someone who takes customer frustration personally SALARY • $60,000 - $ 85,000 USD annual salary BENEFITS • Comprehensive benefits package (Health, Dental, Vision). • 401k with a match • Fast-moving team, low bureaucracy, high ownership • Flexible remote work environment. This offer from "Property Leads" has been enriched by Jobgether.com and got a 75% flex score.