Customer Success & Solutions Director (Enterprise)
Location: Remote (Anywhere USA) - No Visa Sponsorship at this time
About the Role
We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes.
They are seeking a Senior levelCustomer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts.
Key Responsibilities
Enterprise Leadership & Governance
- Lead Customer Success and Solutions teams supporting large, global enterprise clients
- Navigate complex organizational structures and build scalable engagement frameworks
- Establish best practices for deploying data-driven solutions across distributed teams
Executive Engagement & Value Realization
- Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives
- Translate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention
- Ensure all customer initiatives are tied to measurable ROI and long-term value
Technology Strategy & GTM Enablement
- Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations
- Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools
- Guide customers in optimizing end-to-end GTM processes using data and automation
Proof of Value & Team Development
- Build and mentor a team of consultative, technically strong customer-facing professionals
- Lead execution of proof-of-value initiatives that demonstrate measurable business impact
- Elevate the team from feature delivery to strategic value creation
Cross-Functional Alignment & Financial Modeling
- Partner with Sales, Product, and Customer Success to align on customer outcomes
- Develop business value frameworks that quantify the impact of solutions on customer performance
- Support strategic account planning and expansion initiatives
Success Metrics
- Retention & Expansion: Maintain high customer retention and drive account growth through strategic engagement
- Time-to-Value: Improve onboarding speed and accelerate realization of customer outcomes
- Predictability: Enhance customer health visibility and renewal forecasting accuracy
- Executive Engagement: Build trusted advisor relationships across top-tier enterprise accounts
Qualifications
Experience
- 15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting
- Proven experience working with large, complex global organizations
Business & Technical Acumen
- Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention)
- Ability to communicate complex technical concepts in business terms
Technical Expertise
- Experience with enterprise platforms, APIs, data integration, and workflow automation
- Familiarity with modern go-to-market systems and data-driven sales/marketing processes
Leadership & Communication
- Exceptional executive presence and storytelling ability
- Experience influencing senior stakeholders and leading high-performing teams
Education
- Bachelor's degree in a technical or related field preferred
- Advanced degree (e.g., MBA) or relevant certifications are a plus
Why This Role
This is an opportunity to join a fast-scaling organization at the intersection of data, AI, and enterprise go-to-market strategy—where you can directly influence how leading companies leverage technology to drive growth.
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