Morgan, Lewis & Bockius LLP is a leading global law firm seeking a Digital Product Analyst to manage cross-functional projects and enhance product strategies. The role involves collecting user feedback, organizing product sessions, and collaborating with design and development teams to improve product offerings.
Responsibilities
- Collect and organize product feedback from user research, user support, practice group utilization, and system usage data
- Setup and manage ongoing product feedback sessions with practice group attorneys
- Organize and prioritize bugs, user needs, and pain points
- Execute product strategy through product management tactics
- Work with the design team to explore and iterate on potential solutions
- Work with the product developers to plan for and manage development sprints
- Align the practice group stakeholders on new designs and organize them into tickets for the delivery team
- Support the delivery team as they build the new designs, answering questions and making sure new functionality works as intended
- Rollout new features with user-centric transition plans, help documentation, and marketing / user success support
- Help establish and track KPIs for our product portfolio and identify opportunities for improvement
Skills
- Bachelor's degree (B.A.) in business, finance, technical, quantitative or design field from a four-year college or university and minimum one (1) year of professional experience
- Excellent written and verbal communication skills
- Able to think creatively while maintaining accuracy and attention to detail
- Strong problem-solving skills, practical tendencies, and an ability to find process efficiencies
- Customer service skills
- Interpersonal skills
- Self-starter
- Project management skills
- Teamwork
- Planning/organizational skills
- Ability to adapt to change and balance competing demands
- Ability to read and interpret general business documents, instructions and manuals, write routine business correspondence, and speak effectively with employees, clients, and vendors
- Ability to carry out written, oral or diagrammed instructions, involving several variables, in routine situations
- Proficiency in Microsoft Office Suite including Excel, Outlook, Word, PowerPoint, Visio & Project
- Experience with design and product management tools (e.g., Figma, Miro, Asana, Jira, Confluence) a plus
Benefits
- Eligibility for an annual discretionary bonus
- 401(k) plan
- Company-sponsored medical, dental, vision, life, disability, accidental death and dismemberment, business travel accident insurance plans
- Health savings and flexible spending accounts for the employee and the employee’s eligible dependents
- Employee Assistance Program
- Work/Life Services
- Health Advocate
- Bright Horizons Back-Up Child Care
- WageWorks Commuter Benefits for the employee and the employee’s eligible dependents
- 9 paid holidays per calendar year
- 2 personal days per year
- Up to 20 days of vacation per year
- 1 paid sick leave hour for 30 hours worked
- Up to five days off for bereavement leave
- Up to 12 weeks of paid parental leave per year
- Up to 10 weeks of paid pregnancy disability leave per pregnancy
Company Overview
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