Job Description:
• Lead the Community Marketing Operations function, managing project intake, planning, logistics, and execution of strategic events and initiatives nationwide.
• Act as a strategic thought partner to the Senior Director of Community Marketing, contributing to long-term planning, process innovation, and cross-functional alignment.
• Manage and mentor a team of operations specialists, fostering a culture of excellence, accountability, and continuous improvement.
• Oversee venue sourcing, vendor negotiations, contract execution, and event logistics including catering, AV, transportation, and setup/teardown.
• Partner with the marketing team to ensure seamless execution of invitations, presentations, signage, and branded collateral.
• Administer event registration platforms and ensure accurate RSVP tracking, attendee data management, and reporting.
• Maintain and expand vendor relationships, including a centralized database of preferred venues and suppliers.
• Own post-event analytics, including Salesforce campaign setup, attendance tracking, ROI analysis, survey feedback, and budget reconciliation.
• Manage intake and execution of sponsorships and special projects, ensuring alignment with regional strategy and business goals.
• Ensure all event-generated leads are properly captured, tracked, and handed off for timely follow-up and conversion.
Requirements:
• 6–8+ years of experience in marketing operations, event management, or project management, ideally in a multi-market or national capacity.
• Proven experience leading teams and managing complex, high-stakes projects with precision and agility.
• Deep understanding of event logistics, vendor management, and marketing workflows.
• Proficiency with event registration platforms (e.g., Cvent, EventSpark) and CRM systems (e.g., Salesforce).
• Exceptional judgment, decision-making, and problem-solving skills in fast-paced environments.
• Flexibility to travel
Benefits:
• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
• Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care.
• 14 Company Paid Holidays with a full week off at Thanksgiving.
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (6 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match
• Pet Insurance
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