Job Title: Entry-Level IT Support / Junior IT Analyst
Location: Open (remote, hybrid, onsite) - United States
Job Type: Full-time or contract
Eligibility: OPT EAD / STEM OPT candidates encouraged to apply
We are seeking a motivated entry-level IT professional to join our technology team. This role is ideal for recent graduates on OPT EAD who are looking to start their career in IT, gain hands-on experience, and grow within a fast-paced technical environment.
Key responsibilities:
• Provide level 1 IT support for hardware, software, and network-related issues.
• Assist with user account setup, access management, and password resets.
• Troubleshoot basic issues related to Windows, macOS, printers, and applications.
• Support email systems, collaboration tools, and ticketing systems.
• Document incidents, resolutions, and procedures.
• Assist senior IT staff with system maintenance and upgrades.
• Monitor system performance and report issues.
• Follow IT security and compliance guidelines.
Required skills and qualifications:
• Bachelor’s or master’s degree in IT, computer science, information systems, or a related field.
• OPT EAD or STEM OPT authorization.
• Basic knowledge of operating systems, including Windows, macOS, and Linux.
• Basic understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
• Familiarity with MS Office or Google Workspace.
Preferred skills:
• Familiarity with Active Directory or Azure AD.
• Experience with ticketing tools such as ServiceNow, Jira, or Freshservice.
• Basic understanding of cloud platforms such as AWS or Azure.
• Internship or academic project experience in IT.
• IT certifications such as CompTIA A+, Network+, or Azure Fundamentals are a plus.
What we offer:
• OPT and STEM OPT-friendly environment.
• Training and mentorship from senior IT professionals.
• Hands-on experience with real-world systems.
• Career growth opportunities within IT and cloud domains.
Location: Remote - United States
Skills required for this job:
• AWS
• Active Directory (AD)
• DHCP
• DNS
• Google Workspace
• Jira
• Linux operating system
• Microsoft 365
• Microsoft Azure
• Microsoft Entra ID
• Networking
• ServiceNow
• Software development
• Transmission Control Protocol/Internet Protocol (TCP/IP)
• Windows
• macOS
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