At careerzynith, every conversation matters, and every customer interaction is an opportunity to make a meaningful difference in someone's life. As a leader in healthcare navigation, advocacy, and integrated well-being solutions, careerzynith has spent more than two decades helping millions of members understand, access, and benefit from the healthcare system. Our mission is simple: we make healthcare easier so our members can focus on what matters most—their health, their families, and their peace of mind.
When you join careerzynith, you are not just taking a job; you are stepping into a career with purpose. Our team is made up of empathetic, highly trained professionals who thrive in a supportive, friendly, and growth-oriented environment. We invest in our people because we know that when our employees succeed, our members receive the exceptional service they deserve. careerzynith has earned national recognition for excellence in customer service, including multiple Stevie® Awards for Sales & Customer Service in the Healthcare category, National Customer Service Association All-Stars Awards, and accolades as one of the Fortune 100 Best Companies to Work For®. We are proud to be part of a culture that promotes from within, encourages continuous learning, and celebrates diversity, equity, and inclusion at every level of the organization.
If you are a natural problem-solver who finds fulfillment in helping others, we invite you to explore this exciting opportunity to grow your career in the healthcare industry—all from the comfort of your own home.
We are currently hiring Evening Customer Care Associates to join our award-winning Member Support team. In this full-time, remote position, you will play a vital role in guiding and supporting our valued members as they navigate the often-complex world of healthcare. This is not a typical call center job. It is a meaningful career path for individuals who want to combine their customer service skills with a mission-driven organization.
As an Evening Customer Care Associate, you will be the trusted point of contact for our members during the evening hours. You will answer a variety of incoming calls related to healthcare questions, benefits inquiries, claims, provider information, and general support needs. You will use your active listening skills, problem-solving abilities, and product knowledge to ensure every member feels heard, supported, and confident in the resolution they receive.
This position offers a 10% evening shift differential in addition to a competitive hourly rate, recognizing the dedication required to serve our members during non-traditional business hours.
At careerzynith, we believe that confidence comes from preparation. That is why we provide all work-from-home equipment at no cost to you, along with a comprehensive, paid new-hire training program designed to set you up for long-term success. Our training program is led by experienced trainers and covers everything you need to know—from the basics of healthcare navigation to the nuances of our proprietary technology platform, predictive analytics tools, and member engagement best practices.
You will not be thrown into the deep end. Instead, you will participate in structured, interactive learning sessions, role-playing exercises, and real-time shadowing opportunities that prepare you to handle a wide range of member interactions with confidence and empathy. After training, you will continue to receive coaching, feedback, and professional development resources to help you grow your skills and advance your career.
At careerzynith, we believe that taking care of our employees is just as important as taking care of our members. Our total rewards package is designed to support your physical, emotional, financial, and professional well-being. Benefits include:
careerzynith fosters a remote-first culture that values flexibility, work-life balance, and personal accountability. Our team members enjoy the autonomy of working from home while remaining connected to a supportive, collaborative network of colleagues, coaches, and leaders. We use modern collaboration tools, host virtual team-building events, and maintain open lines of communication to ensure that no employee ever feels isolated or unsupported.
Diversity, equity, and inclusion are foundational to who we are. careerzynith is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, veteran status, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local law. We respect and value the unique perspectives and experiences each team member brings, and we are committed to maintaining a workplace where everyone can thrive.
For more than 20 years, careerzynith has been the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. Our solutions combine best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform, addressing nearly every clinical, administrative, wellness, and behavioral health need. Whether our members are facing common issues or unprecedented challenges, our highly trained team of compassionate experts works together to go above and beyond expectations, ensuring that every member gets the care they need.
Our awards and recognitions reflect our unwavering commitment to excellence, including multiple Stevie® Awards for Sales & Customer Service in the Healthcare category, National Customer Service Association All-Stars Awards, Excellence in Customer Service Awards, and Best in Biz Awards for Most Customer-Friendly Company. We are proud of the culture we have built, and we are excited to welcome new team members who share our passion for helping others.
If you are ready to launch a rewarding career with a company that truly cares about its employees and its members, we want to hear from you. This is your opportunity to join an award-winning team, make a real impact in people's lives, and grow your career in one of the most meaningful and fastest-growing industries.
Apply today and take the first step toward a fulfilling future with careerzynith. New training classes are starting soon, and we are ready to invest in you.
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