Welcome to arenaflex: Transforming Health Care with Heart
At arenaflex, we share a single, clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. As a customer service representative at arenaflex, you will be at the forefront of this mission, providing exceptional support and solutions to our clients across various communication channels.
Our Heart At Work Behaviors
Our Heart At Work Behaviors support this purpose, empowering everyone who works at arenaflex to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. As a customer service representative, you will embody these behaviors, demonstrating a positive, empathetic, and professional attitude toward customers at all times.
Job Overview
We are seeking an experienced customer service representative to join our team, working from the comfort of your own home in the state of Oklahoma. As a customer service representative, you will manage customer queries and complaints, process orders, modifications, and escalate complaints across multiple communication channels. You will be required to attend 4 weeks of virtual training between the hours of 8-5 CST, after which you will work a permanent Monday-Friday schedule, starting as early as 7 am CST and ending as late as 7 pm CST.
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries and communicating with customers through various channels
- Acknowledging and resolving customer complaints in a timely and efficient manner
- Knowing our products inside and out to answer questions and provide excellent customer service
- Processing orders, forms, applications, and requests, and keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary to provide seamless support
- Providing feedback on the efficiency of the customer service process to drive continuous improvement
- Managing a team of junior customer service representatives to ensure exceptional customer experiences
Position Summary
As a customer service representative at arenaflex, you will answer questions and resolve issues based on phone calls/letters from members, providers, and plan sponsors. You will triage resulting rework to appropriate staff, provide excellent customer service for high-volume inbound provider calls, and conduct extensive claims research on multiple platforms to assist providers with payment questions. You will also provide customers with related information to answer unasked questions, use customer service threshold frameworks to make financial decisions, and explain members' rights and responsibilities in accordance with contracts.
Essential Qualifications
- MUST live in the state of Oklahoma full-time
- Familiarity with Microsoft Office products
- Experience in a highly transactional call center environment
- Excellent customer service and critical thinking skills
- High-speed internet access (25 mbps or higher) and consistent connection
- Work location must be set up with a direct connection to the router (NOT Wi-Fi)
- High School diploma or GED equivalent
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a customer service representative, you will have access to ongoing training and development opportunities, including virtual training sessions and workshops. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and inclusive work environment. We believe in empowering our employees to take ownership of their work and to make a meaningful contribution to our organization. As a customer service representative, you will be working from the comfort of your own home, with the flexibility to manage your schedule and workload. You will also be part of a dynamic team that is committed to delivering exceptional customer experiences and making a positive impact on the lives of our clients.
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive compensation package, including a comprehensive benefits package, paid time off, and opportunities for career advancement. We also provide our employees with the tools and resources they need to succeed, including high-speed internet access, a direct connection to the router, and a 6 ½ foot long ethernet cord.
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a customer service representative, you will be at the forefront of our mission to transform health care with heart, and you will have the opportunity to make a meaningful contribution to our organization. Don't miss out on this opportunity to join a dynamic team and take your career to the next level. Apply today to become a part of the arenaflex team and start delivering exceptional customer experiences from the comfort of your own home.
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