Introduction to arenaflex
arenaflex has been at the forefront of innovation, pioneering a tech journey that has seen the company become the first large bank to fully adopt the public cloud. This bold move has enabled arenaflex to operate efficiently in a complex and highly regulated business environment. With a large engineering organization in place, arenaflex has successfully moved to the cloud, re-architected its applications and data platforms, and embraced machine learning at scale. The company's AI/ML capabilities are now leading the way in what's possible in banking, with notable examples such as arenaflex Eno.
Our Journey and Achievements
Through its journey, arenaflex has developed and battle-tested new capabilities to meet the evolving needs of its customers. The company has open-sourced several software tools it has built, such as Cloud Custodian and Hygieia, and has forged new partnerships with other digital leaders, including Microsoft. These achievements demonstrate arenaflex's commitment to innovation and its dedication to staying at the forefront of technological advancements.
Role Overview
The arenaflex Software team is seeking a highly motivated and customer-centric individual to join its team as a Customer Solutions Architect. This role requires an entrepreneurial mindset, a talent for working with diverse cross-functional teams, and a passion for helping customers achieve their technical and business outcomes. The ideal candidate will be comfortable working in an environment driven by bold ideas, collaboration, and creativity, and will thrive in a role that involves removing friction from the overall customer experience.
Key Responsibilities
- Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
- Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and improve the overall customer experience.
- Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities.
- Build and manage key processes, including product fit and tech fit discoveries, customer technical wins, customer FAQs, customer objections, customer feedback, and customer tech research.
- Serve as a knowledge resource and escalation point for coworkers and customers.
- Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
- Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolution.
- Lead high customer satisfaction through the use of data and proactive solutions.
- Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
- Conduct periodic check-ins with customers to ensure product fit and align on ways to drive more value together through technical solutioning.
- Develop and maintain technical support procedures and policies.
- Build credibility and trust within the team and with business customers and stakeholders.
- Drive architecture/design reviews for customers focused on business requirements, and as needed, design, plan, and manage architectural projects.
- Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
- Work with business partners, architects, and other groups to identify technical and functional needs of systems and determine priority of needs.
- Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.
Key Areas of Focus for Customer Solutions Architects
- Trusted Advisor: Serve as the front line for customers' tech, product, and cyber needs, as well as for solutioning product-specific improvements.
- Customer Ambassador: Represent the voice of the customer and customer needs in internal discussions and working groups.
- Demonstrate Value: Focus on identifying the best solutions that bring value to customers.
- Thought Leadership: Use research and customer solutioning experiences to build and share thought leadership both internally and externally.
- Subject Matter Experts: Gain deep understanding of products and deep subject matter expertise across technology domains to best advise customers, solve complex problems, and identify areas of improvement for products.
- Pre-Sales & Post-Sales: Serve customers predominantly in the pre-sales stages, determining how to best implement products for their needs, and also solve for any unique requests in the post-sales stages.
- Solution-Oriented: Focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at disposal.
- Channel Partnership: Collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
Essential Qualifications
To be successful in this role, candidates must have:
- A Bachelor's degree or military experience.
- At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context.
- At least 3 years of experience working with cross-functional teams.
- At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL).
- At least 2 years of experience with design, implementation, or consulting experience of distributed applications.
Preferred Qualifications
Preferred candidates will have:
- A Master's Degree in Computer Science, Engineering, Information Technology.
- A high level of comfort communicating effectively across internal and external organizations.
- A history of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
- 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
- 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.
Skills and Competencies
To excel in this role, candidates must possess:
- Strong technical skills, including experience with cloud services, data clouds, and data manipulation languages.
- Excellent communication and interpersonal skills, with the ability to effectively advocate for customers and influence organizational objectives.
- Strong problem-solving and analytical skills, with the ability to autonomously work through complex situations and ambiguous environments.
- A customer-centric mindset, with a passion for helping customers achieve their technical and business outcomes.
- A collaborative and entrepreneurial spirit, with the ability to work effectively in a cross-functional team environment.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Solutions Architect, you will have the opportunity to:
- Develop your technical skills and expertise, with access to training and development programs.
- Grow your leadership skills, with opportunities to lead cross-functional teams and influence organizational objectives.
- Expand your professional network, with opportunities to collaborate with other teams and stakeholders across the organization.
- Contribute to the development of new products and services, with the opportunity to make a meaningful impact on the business.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our collaborative and entrepreneurial culture. As a Customer Solutions Architect, you will be part of a dynamic team that is passionate about innovation and customer satisfaction. Our work environment is characterized by:
- A culture of innovation and experimentation, with a willingness to take calculated risks and try new approaches.
- A collaborative and supportive team environment, with opportunities to work closely with other teams and stakeholders.
- A focus on customer satisfaction, with a commitment to delivering high-quality products and services that meet the needs of our customers.
- A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees.
Compensation, Perks, and Benefits
At arenaflex, we offer a comprehensive and competitive compensation package, including:
- A salary range of $170,700 - $194,800 per year, depending on location and experience.
- Opportunities for performance-based incentive compensation, including cash bonuses and long-term incentives.
- A comprehensive benefits package, including health, financial, and other benefits that support your total well-being.
- A dynamic and supportive work environment, with opportunities for growth and development.
Conclusion
If you are a motivated and customer-centric individual with a passion for technology and innovation, we encourage you to apply for the Customer Solutions Architect role at arenaflex. As a member of our team, you will have the opportunity to make a meaningful impact on the business, develop your skills and expertise, and contribute to the growth and success of our organization. Apply now to join our team and start your journey with arenaflex!
Apply Now