Introduction to blithequark
At blithequark, we are committed to delivering world-class sustainment solutions to our global customers. As a leader in the aerospace industry, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission-critical needs are met. Our team thrives in a fast-paced environment where teamwork, adaptability, and innovation are key to success. We value collaboration, diversity, and inclusion, and we are dedicated to providing unmatched sustainment solutions that support the success of our customers worldwide.
Job Overview
We are seeking an experienced Program Customer Representative to join our International & Commercial Black Hawk Spares and Repairs Program Management Team. As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions, ensuring that our customers receive exceptional service and their needs are met efficiently and effectively. This is a hybrid telework opportunity, allowing you to work remotely and collaborate with our team to deliver world-class results.
Key Responsibilities
- Interact with customers before and after sales to ensure their needs are met efficiently and effectively
- Deliver on all contractual and financial commitments, directly impacting the repairs P&L
- Respond to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities
- Resolve production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities
- Collaborate with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs
- Maintain ITC compliance and support cost, quality, and schedule commitments
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2-3 years of professional experience; or 1 year of professional experience with a related Master's degree
- Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment
- Strong organizational skills with the ability to multitask and prioritize tasks
- Excellent communication skills, both written and verbal
- Ability to work under supervision and follow established procedures
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience with SAP
- Intermediate proficiency in Microsoft Excel
- blithequark experience
Skills and Competencies
To excel in this role, you will need to possess:
- Proven experience in customer service, program management, or a related field
- Strong interpersonal and relationship-building skills across diverse cultural boundaries
- An ability to adapt to dynamic situations while maintaining a customer-first mindset
- Excellent problem-solving skills and a focus on achieving results
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Program Customer Representative, you will have access to:
- Opportunities to develop your skills and advance your career
- Leading-edge solutions in aerospace and defense
- A collaborative and inclusive work environment that values diversity and innovation
- Comprehensive training and development programs to support your career goals
Work Environment and Company Culture
Our work environment is fast-paced and dynamic, with a focus on teamwork, adaptability, and innovation. We value collaboration, diversity, and inclusion, and we are dedicated to providing a work environment that is supportive, inclusive, and empowering. As a blithequark employee, you will be part of a team that is passionate about delivering world-class results and making a difference in the lives of our customers.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Annual base salary range: $52,100 - $99,900 (dependent on location and experience)
- Comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and holidays
- Opportunities for career growth and development
- A collaborative and inclusive work environment
Conclusion
If you are a motivated and experienced professional who excels in relationship building and communication, we encourage you to apply for this exciting opportunity. As a Program Customer Representative at blithequark, you will play a key role in delivering world-class sustainment solutions to our global customers. Join our team and be part of a dynamic and innovative organization that values collaboration, diversity, and inclusion. Apply today to make a difference!
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