Introduction to SimpliSafe
We're a pioneering high-tech home security company that's deeply passionate about protecting the life you've built. At SimpliSafe, we've created a culture that cares just as deeply about the career you're building. Our no-ego culture of collaboration and innovation offers big opportunities for those seeking their next challenge, allowing you to make a significant impact on the lives of all those we protect. We don't just want you to work here; we want you to grow and thrive here. With a hybrid work model that enables our teams to split their time between office and home, you'll benefit from the flexibility and the best of both worlds to get your work done.
Why We're Hiring
We're growing and thriving, and we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. If you're a motivated, ambitious, self-starter excited to grow with a high-performing team, we have the perfect opportunity for you. Our brand new site in Richmond, VA, is seeking a Technical Customer Experience Representative to provide top-tier support to our customers.
Job Overview
In this role, you'll be responsible for taking inbound calls from our customers and assisting them to the best of your ability. You'll be the face of our company, providing excellent customer service and ensuring our customers feel safe and supported. With a starting hourly rate of $18 and opportunities to increase up to $21 per hour based on your schedule and performance, this is an exciting chance to join a dynamic team and grow your career.
Primary Responsibilities
- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Make outbound calls to current customers to address issues when needed
What You'll Bring
To be successful in this role, you'll need:
- Proven success in a phone-based customer service or call center position
- Ability to understand and determine root causes to customer issues
- Comfort with technology and ability to provide technical assistance for consumer electronics
- Proven record of outstanding attendance and timeliness in a structured environment
- Strong work ethic and the drive to contribute to company goals
- Clear and effective phone communication skills to ensure all customer issues are resolved
- Ability to work independently and in a team setting
- Ability to prioritize in a fast-paced environment and excellent time management skills
- Positive, can-do attitude and eager for continuous improvement
- Strong commitment to customer happiness and satisfaction
Requirements
You must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS.
Perks and Benefits
We offer a range of exciting perks and benefits, including:
- Shift Differential for Nights & Weekends
- Opportunities for Career Progression
- Medical, Dental, and Vision Benefits Starting Day 1
- Matching 401k up to 4%
- Holiday Pay
- Paid Time Off
- Team Building Activities
- #BagelThursdays
- Employee Referral Programs $$$
Our Values
We're committed to living our values every day, and we're looking for someone who shares our passion for:
- Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them
- Aim High - Always challenging oneself and others to raise the bar
- No Ego - “no job too small” attitude, and open, inclusive, and humble style
- One Team - highly collaborative approach to achieving success
- Lift As We Climb - A track record of investing in developing others and helping others succeed
- Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment
Career Growth Opportunities
At SimpliSafe, we're committed to helping you grow and develop your career. With opportunities for career progression and a range of training and development programs, you'll be able to take your skills to the next level and achieve your career goals.
Work Environment and Company Culture
We're proud of our fun and dynamic work environment, and we're committed to creating a workplace where everyone feels valued and supported. With a range of team-building activities and social events, you'll have plenty of opportunities to get to know your colleagues and have fun outside of work.
Conclusion
If you're a motivated and ambitious individual who is passionate about providing excellent customer service and supporting the growth of a dynamic company, we want to hear from you. Apply now to join our team as a Technical Customer Experience Representative and take the first step towards an exciting and rewarding career with SimpliSafe.
Don't miss out on this opportunity to join a fast-growing company and make a real difference in the lives of our customers. Apply now and start your journey with SimpliSafe today!
Apply Now