Field Technical Support Scientist (Mass Spectrometry)

Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, and they are seeking a Field Technical Support Scientist to provide expert technical support for their LC-MS products. In this role, you will conduct product demonstrations, installations, training, and post-sales assistance to ensure customers maximize the value of their instrumentation.

Responsibilities

• Provide technical expertise during sales calls and product demonstrations
• Conduct training sessions for customers and regional personnel
• Run customer samples and develop application notes to showcase Shimadzu’s LC-MS capabilities
• Assist customers with adapting their analytical methodologies for our MS products
• Oversee the regional MS demonstration inventory
• Frequent travel to customer sites and regional offices (20%-50% overnight travel)
• Support and collaborate with regional teams and assist with training new technical support specialists

Skills

• Bachelor's degree in Chemistry or a related field
• At least 1 year of laboratory experience with LC-MS instrumentation
• Strong communication and problem-solving skills
• Ability to interpret analytical data
• Excellent customer relations
• Valid driver's license
• Willingness to travel
• MS or PhD in Chemistry or a related field

Benefits

• Matching 401K & Profit-Sharing Program
• Flexible Spending/Health Savings Accounts
• Generous & Front-Loaded Paid Time Off Plan
• Tuition Assistance Program for both graduate and undergraduate levels
• Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Business casual Dress Attire & casual (jeans) Friday!
• Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
• Incentive plan based on performance goals, paid semi-annually in April and October
• Potential discretionary year-end bonus
• Company car (with a $55 deduction for personal use)
• Company phone, fully funded by the employer, which remains company property but can be used for personal calls

Company Overview

Shimadzu provides a broad range of analytical instruments indispensable for research, development & quality control in a variety of fields. It was founded in 1975, and is headquartered in Washington, District of Columbia, USA, with a workforce of 501-1000 employees. Its website is https://www.ssi.shimadzu.com.

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