Job Description:
• Provide administrative and clerical assistance to the genetic counselor team, including scheduling and organizing appointments.
• Assist in the management of patient files, medical records, and genetic test orders, ensuring they are processed efficiently and accurately.
• Triage and route client and patient inquiries to the appropriate departments or external partners.
• Assist patients and healthcare providers in coordinating patient genetic counseling services.
• Facilitate communication between patients, healthcare providers, laboratory partners and internal teams to ensure seamless service delivery.
• Manage and track straightforward test orders, ensuring timely execution and follow-up with internal and external parties.
• Serve as a liaison between the laboratory, healthcare providers, and patients, ensuring the resolution of inquiries and issues in a timely and professional manner.
• Maintain effective and clear communication with laboratory clients and partners, providing updates and addressing concerns as needed.
• Ensure detailed and accurate records are maintained for patient information and genetic test results, adhering to privacy and confidentiality regulations.
• Support the coordination of patient medical records between various internal teams and external clients, ensuring compliance with healthcare standards and regulations.
• Adhere to all relevant compliance standards, including HIPAA regulations, ensuring the confidentiality of patient information.
• Contribute to continuous improvement efforts within the genetic counseling process by suggesting and implementing operational enhancements.
Requirements:
• Bachelor’s degree in Biology, Healthcare Administration, or a related field, or equivalent work experience.
• 1-2 years of administrative or clinical support experience, preferably in genetics, healthcare, or a related field.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong interpersonal skills and ability to collaborate with cross-functional teams.
• Ability to maintain confidentiality and handle sensitive patient information.
Benefits:
• Equal Opportunity Employer