Job Summary
Job Type: Full-Time
Salary: $40,000 – $50,000 annually
Working Hours: 9:00 AM – 5:00 PM
Company: Tech Solutions Inc.
State Location: California
Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k), Employee Discounts
Description
Tech Solutions Inc., a leader in IT services, is seeking a dedicated Helpdesk Specialist to join our team in California. We offer a competitive salary, extensive benefits, and a supportive work environment. If you are a problem-solver with a passion for technology and customer service, we want you to start today!
Requirements
- Proven experience as a Helpdesk Specialist or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
Responsibilities
- Provide first-level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem-solving processes
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers expectations
- Ensure proper recording, documentation, and closure
Benefits
- Health insurance
- Dental insurance
- Paid training
- Paid vacations
- 401(k) plan
- Employee discounts on products and services
Educational Qualifications
- High School Diploma or equivalent; Bachelors degree in related field is a plus
Experience
- Minimum 2 years of experience in a helpdesk or customer support role
Company Overview
Tech Solutions Inc. is a prominent IT services provider dedicated to delivering comprehensive tech support and solutions to businesses across the United States. Our mission is to empower our clients with state-of-the-art technology and exceptional service. Join our dynamic team and be a part of an innovative company that values growth, collaboration, and customer satisfaction.