[Hiring] Client Services Manager @Global Medical Virtual Assistants

Role Description A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations. • Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients. • Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs. • Working with clients to help grow their businesses with the help of all services offered by Global Medical. • Medical Client-VA management. • Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.). Qualifications • A Degree in a medical or healthcare-related field is preferred. • At least three years of Healthcare/Medical Management/Remote Management experience (Familiar with Operational Processes). • Highly proficient in the English Language (Both written and oral). • Can perform under pressure and work alongside high-level professionals in a team environment. • Self-starter and highly-motivated. • Is focused, organized, and has a growth mindset. • At least one year of Training and Development experience (preferred but not required). • Ability to think outside the box: can understand requirements and create solutions if necessary. • Must be efficient with MS Office applications and Google Suite. • Open to working night shifts. Requirements • PRIMARY SYSTEM • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher. • Computer Memory/RAM: 8.00 GB. • Computer Operating System: At least Windows 11 64-bit or macOS Ventura. • Headset: Any USB-type headset with noise-cancelling feature. • Camera: Capable of a clear and crisp video output. • BACK-UP SYSTEM • OPTION 1 (BACKUP SYSTEM): • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher. • Computer Memory/RAM: 8.00 GB. • Computer Operating System: at least Windows 11 64-bit or macOS Ventura. • Headset: Any USB-type headset with noise-cancelling feature (Optional). • OPTION 2 (POWER SUPPLY - UPS): • Must be capable of powering your work station for at least 3 hours. • Typically a device with 240Wh or higher will be sufficient. • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup). • PRIMARY INTERNET CONNECTION • DSL / Fiber Connection - Minimum of 100mb/s contracted. • BACK-UP INTERNET CONNECTION • Minimum of 20mb/s (Cell). • RECOMMENDED SYSTEM REQUIREMENTS • PRIMARY SYSTEM • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher. • Computer Memory/RAM: 16.00 GB. • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe. • Headset: Any USB-type headset with noise-cancelling feature. • Camera: Capable of a clear and crisp video output. • BACK-UP SYSTEM • OPTION 1 (BACKUP SYSTEM): • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher. • Computer Memory/RAM: 16.00 GB. • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe. • Headset: Any USB-type headset with noise-cancelling feature. • Camera: Capable of a clear and crisp video output. • OPTION 2 (POWER SUPPLY - UPS): • Must be capable of powering your work station for at least 3 hours. • Typically a device with 240Wh or higher will be sufficient. • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup). • PRIMARY INTERNET CONNECTION • DSL / Fiber Connection - Minimum of 500mb/s contracted. • BACK-UP INTERNET CONNECTION • Minimum of 20mb/s (Cell or wired). Benefits • Rate is as high as $1600 (USD) monthly. • Employment Type: Independent Contractor. • Free Training. • Paid Time Offs. • HMO Coverage. • Optical Rewards. • Performance-Based Increase. • Permanent Work From Home.