Role Description
AllOne Health is currently seeking an Intake Specialist to work remotely. This is a full-time, non-exempt position working Monday-Friday 3:00 PM - 11:30 PM EST. This is an entry level position.
AllOne Health’s EAP provides a number of services to clients, including:
• Behavioral consultation
• Counseling
• Crisis intervention
• Clinical referrals
• Resource information
• Case management
The EAP Intake Specialist will:
• Answer initial calls from clients initiating services
• Assess the caller’s needs
• Input demographic information into the EAP Expert database system
• Transfer clients to an on-staff counselor if they are in emotional distress or require clinical expertise
• Find appropriate resources for clients
• Connect clients to affiliate providers or EAP clinical staff for services
Qualified candidates will:
• Be capable of using IT support applications
• Exhibit strong customer service skills
• Demonstrate excellent common sense and good judgment
• Be flexible with break and lunch times due to high call volume
• Be comfortable working in a team environment
• Be flexible with day-to-day job assignments
Salary Range: $16.00 - $17.30 per hour.
Qualifications
• Excellent IT applications and database skills set
• Outstanding interpersonal, communication, organizational and problem-solving skills
• Professional call center/scheduling experience a plus
• Must have a reliable internet connection with a minimum download speed of 50Mbps and 10Mbps upload stream
• Strong customer service commitment
• Requisite experience with Microsoft Outlook & Office programs
Benefits
• Immediate Medical, dental, and vision insurance
• Paid time off
• 401(k) retirement program with company match
• Flexible Spending Accounts (FSA)
• Company paid Life and Disability insurance programs
• Employee Assistance Program (EAP)