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We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
The DCX Client Services - Home-Based Implementation Specialist will work as a full-time employee for a growing business based in the United States. This role is responsible for guiding clients through the setup process, ensuring seamless platform adoption, and providing the training and support needed to effectively utilize real-time market intelligence, performance analytics, and competitive benchmarking tools across major vacation rental platforms such as Airbnb and VRBO.
Ideal Candidates will be:
Highly proficient communicator in both spoken and written English
Well-structured and well organized
Possesses strong multi-tasking and prioritization skill sets
Accurate with detailed information
Work well with others and be a team player
Job Responsibilities
Client Onboarding & Implementation
Manage the end-to-end implementation process for new clients.
Conduct discovery sessions to understand client business goals, portfolio structure, and reporting requirements.
Configure client accounts, dashboards, reporting settings, and user permissions.
Coordinate data integration and system setup activities.
Develop implementation timelines and ensure milestones are completed on schedule.
Guide clients through platform adoption and best practices.
Client Training & Enablement
Deliver onboarding sessions, product demonstrations, and training workshops.
Educate clients on key performance metrics including occupancy, ADR, RevPAR, booking pace, market trends, and competitive benchmarking.
Create and maintain training materials, implementation guides, and support documentation.
Ensure clients understand how to utilize analytics to improve pricing, occupancy, and revenue performance
Project Management & Stakeholder Coordination
Act as the primary implementation contact for clients during onboarding.
Coordinate with Customer Success, Product, Engineering, and Support teams to ensure seamless deployments.
Track implementation progress and communicate status updates to stakeholders.
Identify risks, blockers, and opportunities for process improvement.
Maintain accurate implementation records and project documentation.
Customer Success Support
Support client adoption and engagement during the initial onboarding period.
Assist customers in achieving desired business outcomes through platform utilization.
Gather client feedback and communicate enhancement requests to internal teams.
Facilitate smooth transitions from implementation to ongoing customer success and support teams.
WHAT WE LOOK FOR
Education: College degree in Marketing, Business Administration, or any related field.
Experience: 2+ years of experience in Software Implementation, Customer Success, Project Coordination, Property Management, Hospitality Technology, or SaaS onboarding.
Experience working directly with clients in a customer-facing role.
Strong project management and organizational skills.
Ability to manage multiple implementation projects simultaneously.
Experience with short-term rental operations, vacation rentals, or hospitality technology.
Technical Skills:
Proficiency in Microsoft Excel, Google Sheets, CRM systems, and project management tools.
Familiarity with Airbnb, VRBO, property management systems (PMS), and channel managers.
Knowledge of revenue management and short-term rental performance metrics.
Experience implementing SaaS or analytics platforms.
Understanding of API integrations and data synchronization processes.
WHAT WE OFFER
Salary Range: Php 40,000
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM EST (USA)
Workdays: Monday through Friday (USA)
#DCXWorkFromHome Set-up
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
About DCX
DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!