IT Manager

About the role RemoteLegalStaff is a fast-growing legal staffing company supporting ~400 globally distributed staff and over 250 clients with an internal team of 70+. As our first IT Manager, you'll take full ownership of our IT function: from fixing our Google Workspace environment to building the policies, systems, and support structures a company of our size needs to run securely and efficiently, because our current size is just the beginning and we're ready to scale. This is a hands-on role. You won't be managing a team on day one: you'll be doing the work. The right person has built IT infrastructure from scratch before, thrives in ambiguity, and understands that in a remote legal environment, reliability and trust are non-negotiable. What you'll own Take over all IT responsibilities from our owners and become the single owner of the IT function Audit all existing tools, accounts, licenses, and configurations; document what exists and what's missing Build an IT roadmap and 90-day priority plan Create and maintain IT policies, acceptable-use guidelines, and a self-service knowledge base Fully own our Google Workspace environment Enforce MFA, security defaults, and data sharing controls Manage user accounts, license assignments, access provisioning, and deprovisioning across all platforms Maintain an accurate inventory of users, roles, access levels, and licenses Audit all SaaS subscriptions and rationalize unnecessary or duplicate tools Manage vendor relationships, renewals, and negotiations Track license utilization so we only pay for what we use Select, implement, and manage an IT ticketing / service desk platform Build self-service resources to reduce repetitive support requests over time Implement and enforce security fundamentals: MFA, password management, role-based access controls Conduct periodic access reviews and proactively identify security gaps As the organization grows, recruit, onboard, and manage one or more IT Support Specialists Build a small, scalable IT support function for a growing global team Support our marketing team with the technical side of domain and subdomain setups, and web development , What we're looking for Essential 4–6 years of IT experience, including at least 2 years in a hands-on senior sysadmin or IT management role Google Workspace Admin experience managing for 100+ users: non-negotiable Experience with an IT service desk platform (Freshdesk, Zendesk, Jira Service Management, or similar) Experience managing a SaaS tool portfolio across multiple platforms Working knowledge of SSO, SAML, MFA enforcement, and role-based access control Excellent written and verbal English, you'll support both internal staff and external clients directly Able to work independently and proactively in a fully remote, async-first environment Strong customer service instincts; your audience is entirely non-technical Preferred: Experience as a company's first IT hire, or building IT from scratch Slack administration and integrations Background in legal, professional services, or staffing environments Experience supporting globally distributed teams across multiple time zones Basic automation skills (Zapier, Make, or similar) What success looks like Beyond the technical skills, success would mean someone who can demonstrate having a service and client-centered approach to IT Management, who can audit and identify main gaps and separate the critical ones from the nice-to-haves. By day 90, you should've already identified all or our digital ecosystem, run a full diagnosis, and proposed immediate and mid-term solutions. You'll have identified the structure you'll need on the team (both in people and in systems) to provide support everywhere it's needed. What we offer Fully remote position with a flexible work schedule Competitive base salary Annual performance bonus Anniversary loyalty bonuses Company-sponsored health insurance Generous PTO that increases with tenure (up to 30 days per year) Birthday PTO day 7 U.S. paid holidays 5 paid sick days per year Bereavement leave Additional unpaid personal leave is available Home office stipend for equipment and workspace upgrades Computer replacement stipend Monthly internet allowance (increases with tenure) Professional development and training programs Education support for high performers A collaborative, supportive team culture where people are genuinely invested in each other's success A fast-moving environment where your work has real visibility and direct impact Clear path to growth: we promote from within and reward people who perform How to apply? Hit Apply, and you'll be redirected to our application form. Follow all instructions carefully How our hiring process works: We are a fully remote company, and our hiring process reflects that. The first stages are completely asynchronous: no surprise calls, no scheduling pressure. You will complete a short written application and, if selected, move through an async assessment at your own pace. Candidates who advance through the initial stages will then be invited to schedule a live interview. We communicate clearly at every step and respect your time throughout!