TÜV SÜD is dedicated to technological progress and safety in society. They are seeking an IT Support Technician to provide technical support for users across the Americas, manage end-user devices, and ensure service continuity while collaborating with the IT team.
Responsibilities
- Provide daily technical support for on-site and remote users across the Americas Region, covering hardware, software, and phone system inquiries
- Manage end-user devices, including setup, rollout, upgrades, and accurate hardware/software inventory tracking
- Identify and resolve security issues promptly, including virus and malware monitoring and the implementation of necessary fixes
- Support IT projects from planning through completion and collaborate with other IT team members to ensure service continuity
- Serve as a subject matter expert for selected internal applications and tools
- Communicate effectively with internal stakeholders, providing timely updates, clear documentation, and professional customer service
- Align local IT requirements with corporate IT strategy, including contributing to budgeting for equipment and maintenance needs
Skills
- 1–3 years of experience in end‑user support within a Microsoft server and multi‑platform environment
- Working knowledge of Windows 10, Microsoft Office, Active Directory, and basic server administration utilities
- Strong analytical and problem‑solving skills with high attention to detail
- Ability to manage multiple tasks, prioritize effectively, and follow through on assignments
- Strong verbal and written communication skills and the ability to document processes clearly
- Self‑motivated approach with the ability to work independently and collaboratively within a team
- Bachelor's degree in Computer Science or a related field
- Experience with cabling systems, Vonage, Bomgar Remote Support tools, or help desk ticketing systems
- Experience providing IT support across multiple sites or regions
- Experience supporting hardware installations or endpoint equipment rollouts
Benefits
- 401(k) plan with employer match
- Up to 12 weeks of paid parental leave for birthing parents and 2 weeks for other parents
- Health plans (medical, dental, and vision)
- Life insurance and disability
- Generous paid time off
Company Overview
- TÜV SÜD is the trusted partner of choice for safety, security and sustainability solutions. It was founded in 1866, and is headquartered in Munich, Bayern, DEU, with a workforce of 10001+ employees. Its website is http://www.tuv-sud.com.