Company Description
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
Job Description
The Contact Center department consists of more than 800 people working from Germany, Portugal, Ukraine and Moldova. We find a common language with clients from 27 countries of the world.We are looking for an Italian-speaking Customer Service Representative to start as soon as possible.
Responsibilities
- Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
- Guide our customers to make the right order decisions and clarify status on orders
- NOT do outbound. We only work with inbound services.
- We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.
Requirements
- Your level of Italian B2 - C1
- You enjoy interacting with people
- You are a team player and your team can rely on you
- You have strong communication skills, both spoken and written
- You aspire to leave every customer satisfied
What do we offer?
- Full time contract (40 hours a week)
- Monday-Saturday 9:00 am - 21:30 pm (8 hours rotational shift)
- 2 days a week days off
- Fast growing international company with stable employment
- Annual vacation of 28 days and 1 additional day off on your birthday
- Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
- Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
- Free English and German language classes
- Flexible working hours and hybrid work
- Referral Program with attractive incentives
- Gym in the office and recreation room with games.
Join us today and let’s create a success story together!
Originally posted on Himalayas
Apply Now