About the Role
Customertimes is looking for an experienced SAP CX (Marketing) Functional Consultant to join a project for a leading European Retail Company. In this role, you will work as part of an agile, cross-functional team, delivering high-impact digital marketing and customer experience solutions.
You will be involved in implementing and enhancing SAP CX platforms, supporting business-critical initiatives, and ensuring seamless integration across marketing and customer engagement systems. This role is ideal for a hands-on consultant who enjoys combining technical expertise with business understanding and working closely with stakeholders in a dynamic, project-based environment.
Responsibilities
- Design, configure and test scalable and flexible solutions that are identified, reviewed, and prioritized by the Product Owner.
- Leverage SAP best practices to identify and implement solutions, maximizing standard product utilization and business value while minimizing bespoke development work.
- Where required, design and document custom development requirements in the form of functional specifications, and oversee these through to delivery, coordinating with developers, testers, project managers, and third-party partners.
- Collaborate with Architecture, Delivery, and Services teams to ensure solution compatibility with defined standards.
- Deliver solutions on time and within budget, to agreed quality criteria and according to established principles and guidelines.
- Actively participate in collaborative team design activities, while mentoring junior team members and promoting best practices and standards.
- Manage stakeholder expectations through regular and effective communication.
- Meet or exceed agreed SLAs.
- Produce and maintain appropriate project and support documentation.
- Ensure effective problem management and timely issue escalation.
- Support business readiness for system and operational changes where required.
- Comply with agreed operational processes, system maintenance, and relevant regulatory requirements.
- Contribute to reducing solution defects and rework.
Requirements
- Minimum 3–5 years of experience as an SAP CX / CRM Functional Consultant.
- Proven experience with Lead-to-Cash processes and end-to-end marketing processes for B2B and B2C scenarios.
- Hands-on experience with at least one of the following: SAP Customer Data Platform (CDP), SAP Emarsys, or SAP Marketing Cloud.
- Strong understanding of digital marketing processes and capabilities, including segmentation, personalization, target groups, omni-channel campaigns, and customer journeys.
- Good knowledge of SAP CDP capabilities such as activities, customer profiles, audiences, journeys, flows, and rules.
- Experience working with integrations across SAP CX solutions (Sales, Service, Marketing, Customer Data) and third-party systems (eCommerce platforms, analytics tools, ERP, etc.).
- Understanding of APIs, web services, and integration tools (e.g., SAP CPI or similar).
- Experience working with Agile methodologies (Scrum, Kanban) and backlog management tools (e.g., Jira, Azure DevOps).
- Strong technical awareness, including data protection, security, performance, and system reliability considerations.
- Experience creating and maintaining documentation, functional specifications, and contributing to solution design.
- Strong communication, stakeholder management, and problem-solving skills.
- Ability to manage multiple tasks and priorities in a fast-paced, project-driven environment.
What We Offer
- Competitive salary
- 100% remote opportunity
- Opportunities for professional growth and career advancement
- A collaborative and innovative work environment
- 20 days of paid vacation, 15 paid sick leave days with a doctor's note, and 5 additional paid sick leave days without a doctor's note
- Medical insurance coverage for employees, with optional family coverage at corporate rates
- Support for professional development (webinars, conferences, training, certifications)
- Regular team-building activities and bi-annual company-wide events
- Flexible work environment (remote, hybrid, or in-office, depending on preferences and manager approval)
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