Figure is a leading non-bank HELOC lender focused on maximizing the value of homeownership. They are seeking a Loan Documentation Specialist to manage the mortgage and HELOC post-close process, ensuring efficient operations and exceptional customer service.
Responsibilities
- Partner with customer operations and processing to ensure a smooth post close mortgage process
- Provide exceptional customer service to both internal and external customers
- Be process focused and continuously look for opportunities for improvements and efficiencies
- Work independently to prioritize work based on investor delivery expiration and closing dates
- Handle tasks such as printing, signing, notarizing, and recording relevant documents
- Process paper Assignments of Mortgage (AOMs) related to loan sales and securitizations
- Manage the Power of Attorney (POA) and AOM process for Private Label Partners until 100% of volume is on DART
- Oversee the onboarding and offboarding of DART loans via AOMs, ensuring timely and accurate processing
- Manage the processing of new PLDs, document revisions, and handling of tax affidavits, FP7, and other necessary paperwork in collaboration with our vendors
- Address security instrument exceptions and lien release issues, including conducting county research, outreach, and resolving recording exceptions
- Manage RSD tasks when closing defects are identified, dispositioning appropriately for next steps
- Manage outreach efforts for unsecured liens, including calls, emails, FedEx letters, and SandCastle orders
- Process documents for closing appointments as necessary
- Handle curative efforts such as Scrivener's Affidavits and other document corrections, ensuring all documentation is accurate and compliant
- Monitor the recording stage audit and ensure accountability for all security instruments (SIs), working with vendors to resolve outstanding liens and secure recorded SIs
- Conduct prepurchase review of piggyback loan documents, including loan applications, estimates, disclosures, AUS, Credit Reports, and deeds of trust, ensuring proper execution and compliance
- Oversee the process for FNMA loan delivery and MERS registration
- Perform additional duties as assigned to support the team and company operations
Skills
- 1+ year of administrative and/ or customer-facing experience
- Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
- Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines
- Exceptional customer service skills to work with external customers
- Ability to organize and manage a large pipeline of loans
- Analytical skills and drive to look for process improvements and ways to digitize and automate processes
- Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack
- Experience in residential mortgage lending with Post-Closing experience
- In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products
- Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM
- Knowledge of State and County recording requirements and needs
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
Company Overview
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