This is a remote position.
Our client is looking for a Medical Intake / Customer Service Representative (Part-Time) to support their patient-facing operations and administrative workflows. They operate within the healthcare and mental wellness space, having expanded their services and strengthened patient care delivery over the past few years through consistent growth and innovation.
This role is ideal for someone who thrives in a fast-paced, patient-focused environment and enjoys being the first point of contact. The position requires strong communication skills, attention to detail, and a proactive mindset to ensure patients receive a seamless and supportive experience from their first interaction.
Responsibilities
Manage patient intake processes, ensuring accurate and complete information collection
Handle inbound calls and emails, providing timely and professional responses
Conduct patient follow-ups via phone and email to maintain engagement and care continuity
Coordinate and manage appointment scheduling efficiently
Resolve patient inquiries or concerns with empathy and professionalism
Support administrative tasks as assigned to ensure smooth daily operations
Requirements
Experience in medical or psychiatry intake and/or customer service roles
Strong verbal and written communication skills in English
Ability to manage multiple tasks and prioritize effectively
Comfortable handling patient interactions with empathy and professionalism
Strong organizational skills and attention to detail
Qualifications
Previous experience in healthcare, mental health, or patient support roles is highly valued
Proven ability to manage inbound communication channels (calls, emails)
Experience with scheduling systems or administrative coordination
A proactive, solution-oriented mindset with strong interpersonal skills
Benefits
Part-time position
100% remote work environment
Opportunity to gain experience in a growing healthcare-focused organization
Collaborative and supportive team environment
Exposure to patient care operations and mental health services