ServiceLink is a company in the closing management industry, and they are seeking a NationalLink Scheduler to manage the scheduling of signing agents. The role involves ensuring timely completion of scheduling requests, contracting signing agents, and confirming appointments.
Responsibilities
- Review Work In Progress (WIP) to ensure timely completion of scheduling requests
- Schedule a minimum of 30 orders in an 8 hour day (3.75 average per hour) on a consistent basis
- Locate and contract approved signing agents to secure their services, including verifying fees
- Continuously monitor and renegotiate signing agent fees and attempt to reduce costs
- Explain company policies and procedures to signing agents
- Confirm closing appointments with signing agents, borrowers & clients
- Respond to email and phone calls promptly during normal business hours
- Conduct business in a professional and courteous manner at all time, adhering to organizational and departmental policies and procedures
- Attend and participate in team meetings
- All other duties as assigned
Skills
- High School diploma or equivalent
- Able to communicate professionally both verbally and through email with vendors, borrowers, clients and within the organization
- Proven customer service skills
- Strong attention to detail and ability to multi-task in a fast-paced environment
- Ability to prioritize in order to meet deadlines
- Basic knowledge of personal computer operation
- Typing and data entry skills
- Must be able to type 30-35 wpm with 95% accuracy
- Familiarity with Microsoft Office (Outlook, Word, Excel)
- Prior work experience within real estate industry and/or in vendor management
- Basic understanding of real estate titles and closing procedures
Company Overview
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