Role Overview
The Onboarding Consultant serves as a trusted advisor to new GovWorx customers, guiding Emergency Communications Centers (ECCs) through the successful deployment and everyday use of the CommsCoach platform. This role is centered on providing customer guidance based on industry best practices, collaborating closely with agency project leads and stakeholders, and building sustainable workflows that improve quality, training, and performance.
What You Will Do
The Onboarding Consultant will provide customer guidance, configure CommsCoach to support each agency's workflows, and deliver clear, structured training to supervisors, QA staff, trainers, CTOs, and administrators. They will also troubleshoot functional issues, communicate clearly with customers and internal teams, and document and escalate issues when needed.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of experience in 9-1-1 dispatching, supervision, training, QA, or CTO work, and a deep understanding of ECC operations. They will have exceptional organizational skills, strong communication skills, and the ability to explain complex workflows and platform logic in clear, practical language.
Requirements
- 3–5 years of experience in 9-1-1 dispatching, supervision, training, QA, or CTO work
- Deep understanding of ECC operations, including call-taking workflows, radio dispatch, CAD usage, and QA/QI programs
- Exceptional organizational skills with the ability to manage multiple customers, competing priorities, and detailed configuration work simultaneously
- Strong communication skills—written, verbal, and facilitation—with the ability to explain complex workflows and platform logic in clear, practical language
- Proven relationship-building skills with diverse stakeholders (supervisors, frontline staff, trainers, technical leads, executives)
- High comfort level with software configuration and translating operational workflows into platform logic
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