Action Property Management is a leading HOA management company serving over 300 communities. The Operations Manager will oversee daily operations, support the General Manager with administrative tasks, community relations, and project management.
Responsibilities
- Responsible for the oversight, training and development of the Loading Dock team members
- Prepares email blasts, correspondence and other communications with shareholders
- Retrieves and responds to voicemail and email messages within 24 hours
- Assists the General Manager with Hotel/Retail event functions, logistics, and other projects
- Maintains vendor files and insurance certifications
- Updates the Association's SnapHOA Profile, Action List, Annual Calendar, contracts schedule, calendars, and BuildingLink database
- Assists in preparing Director's Reports, agendas, notices, and other documents for board and annual meetings
- Takes meeting minutes
- Maintains and replenishes office supplies for the loading dock
- Receives, files, and processes invoices for General Manager approval
- Verifies invoice accuracy
- Research past due balances on invoices and statements
- Assist with annual budget preparation
- Coordinates deliveries using BuildingLink software and email
- Manages relationships with contractors and vendors accessing the loading dock
- Verifies vendors and contractors have current COIs on file before granting access and maintain records through integrated software system
- Oversees proper trash removal in accordance with operational policies
- Reviews and understands the Association’s Governing Documents, CC&R’s, and Rules and Regulations
- Ensures the team is familiar with evacuation and emergency procedures
- Identifies opportunities to improve operational processes and procedures
- Performs other duties as assigned by Management
Skills
- Minimum of 1 year of relevant experience
- Must have a high school diploma or GED equivalent
- Utilizes Microsoft Word, Excel, PowerPoint, and other PC-based programs for daily duties
- Excellent verbal and written communication
- Responsive, flexible attitude with an eagerness to take initiative
- Ability to plan, organize, and prioritize responsibilities to meet deadlines
- Ability to work effectively in a team environment and build strong relationships with others
- Must attend board meetings as needed
- Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
- Property Management and/or hotel experience preferred
Benefits
- Comprehensive benefits package for qualifying employees.
- Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
- Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
Company Overview
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