Job Title: Patient Care Advocate
Location: El Salvador (Remote)
Employment Type: Independent Contractor
Schedule: Monday – Friday, standard business hours: rotating Saturdays.
Summary
The Patient Care Advocate plays a vital role in enhancing the
patient experience by ensuring seamless appointment coordination,
accurate scheduling, and effective communication across clinical and
administrative teams. This position is central to maintaining
operational efficiency, regulatory compliance, and high standards of
patient care. The ideal candidate will be highly organized,
detail-oriented, and adept at managing multiple workflows with
precision and professionalism. By upholding HIPAA standards and
fostering clear communication, the Patient Care Advocate supports
timely access to care and contributes to the overall success of the
healthcare delivery team.
Responsibilities
Schedule and reschedule patient appointments within the EMR
system, ensuring alignment with provider availability and
scheduling protocols
Confirm appointments with patients and clinical staff to
minimize no-shows and optimize scheduling efficiency
Respond promptly and professionally to patient inquiries via
phone and email
Identify and resolve scheduling conflicts; escalate complex
issues as needed
Accurately update patient demographics and close CRM tickets
on time
Maintain strict adherence to HIPAA and internal compliance
policies in all documentation and communications
Collaborate with cross-functional teams to support patient
access and streamline care delivery
Requirements
Requirements:
Medical license or awaiting medical license
Minimum 2 years of experience in a medical or clinical setting
Proven attention to detail and strong organizational abilities
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Experience working with EMR systems (preferred)
Prior experience in patient scheduling or care coordination
(preferred)
What We’re Looking For
Strong critical thinking and problem-solving capabilities
Professional demeanour and consistent reliability
Deep commitment to patient confidentiality and compliance standards
Ability to work independently while actively contributing to
team goals
This position requires strict adherence to HIPAA and internal
compliance policies.
Equal Opportunity Employer.