Role Overview
We are seeking a talented and motivated individual to fill a Portuguese Speaking Customer Support Specialist position in Bulgaria, based on-site in the vibrant capital city of Sofia. This role combines career growth, international exposure, and an exceptional benefits package.
What You Will Do
Deliver high-quality customer support to Portuguese-speaking clients via phone, email, and live chat channels, accurately log and manage customer interactions, and consistently meet and exceed individual and team KPIs.
Why It Might Be a Fit
This role is ideal for Portuguese-speaking professionals who are passionate about delivering outstanding customer experiences and seeking a career with international exposure and a comprehensive benefits package.
Requirements
- Native or fluent Portuguese language skills, both spoken and written
- Valid EU passport
- Solid command of English (B2 level or above)
- Prior experience in customer support services, contact centre operations, or a client-facing role
- Strong interpersonal and communication skills
- Proficiency in using digital tools, CRM platforms, and standard office software
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Comprehensive Health Insurance plan
- Fully Paid Relocation Package
- Monthly Performance Bonus
- €1,500 Signing Bonus
- Structured career development pathways
- Team events
- Supportive multicultural work environment
- Ongoing professional development opportunities
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