Company Overview
Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.
We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
Role Overview
We are seeking a delivery-oriented and user-focused Product Manager to lead the strategy and development of our Government product portfolio. This role focuses on developing a modular, highly usable platform that can be deployed to maximize effectiveness of government assistance programs. You will collaborate with cross-functional teams to craft a vision for our platform and increase the efficacy of government assistance programs.
What You’ll Do
Lead Product Strategy: Drive development of our government product strategy. Synthesize market opportunities to provide clarity and direction to sales and engineering teams.
Drive Real World Outcomes: Focus on increasing the efficacy of government aid programs through software by improving reliable recipient identification, minimizing need for manual operations, improving applicant experience, ensuring high-integrity eligibility determination, and delivering new features to streamline the process of receiving government funds.
Scope New Functionality: Discover and implement new ways to automate the process of applying for government aid to increase reliability and expediency of outcomes.
Accelerate Business Outcomes: Drive revenue growth through strategic investments in product. Ensure product roadmap aligns with sales strategy and long term company growth strategy.
Leverage New Technologies: Identify opportunities to leverage the latest developments in AI technology to make our products more intuitive and to remove bottlenecks.
Ensure Thoughtful Design: Champion a user-first approach, ensuring the applicant experience is smooth and low-lift. Implement solutions that support users with low income, no income, or unpredictable income streams, reducing barriers to proving eligibility for assistance programs.
Balance Delivery with Scalability: Ensure that government products drive immediate value for our customers while also building towards a repeatable and scalable long term platform.
Collaborate with Cross-Functional Teams: Work with UX designers, developers, compliance teams, and client success teams to prioritize features that accelerate our ability to support government assistance programs and serve underserved individuals.
User Research & Continuous Improvement: Conduct research, usability testing, and data analysis to identify pain points in the existing products. Leverage insights to refine workflows, increase adoption rates, and improve customer satisfaction.
Metrics Tracking & Reporting: Monitor key metrics for programs we support such as application completion rates, approval rates, and processing times. Use data-driven insights to recommend improvements and optimize the platform.
Compliance & Ethical Standards: Ensure adherence to privacy laws, security best practices, and regulatory requirements related to government assistance programs, maintaining the highest standards of integrity and trust.
What Will Enable You
5+ years of experience in product management, preferably in GovTech, FinTech, or the utilities sector.
Experience crafting a roadmap for product success informed by market opportunities.
Experience optimizing user flows and driving product success using data-driven decision-making.
Strong communication and collaboration skills to work with engineering, UX, and compliance teams.
Familiarity with analytics platforms (e.g., Amplitude, Fullstory) to track and measure product performance.
Willingness to travel (40%) for user research and stakeholder engagement.
Preferred Qualifications
Experience with regulated utilities, government programs, or benefits administration.
Understanding of compliance and privacy standards related to government assistance programs (e.g., Fair Credit Reporting Act, data security regulations).
Benefits and Work Environment
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
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