Program Manager

Program Manager        ROLE SUMMARY   The Program Manager leads multiple complex SDLC projects and begins to manage a small team of direct reports. This role is expected to operate with significant autonomy, mentor less experienced PMs, guide clients at all levels, and contribute meaningfully to sales pursuits, financial management, and the internal PMO strategy. The Program Manager is a key executor of company vision and is accountable for the full success of their delivery portfolio.     KEY RESPONSIBILITIES  Product & PMO Knowledge   Demonstrate proficient understanding of multiple project methodologies and industry tools   Work independently to track and act on project KPIs with limited oversight   Predict upstream and downstream impacts of project variable changes proactively   Support other PMs in the organization and actively drive PMO standardization   Project & Program Delivery   Manage 6+ full SDLC projects of medium-to-complex scale as sole PM   Oversee and direct 2+ full SDLC projects involving other PMs or PCs   Serve in the client-side PM role when required   Guide client and management teams to fill delivery gaps   Conduct effective project reviews, identify corrective actions, and support implementation   Assume leadership of troubled projects and bring them back on track   People Leadership & Management   Manage 2–4 direct reports and define career growth and initiative expectations   Submit promotion recommendations for direct reports   Suggest project assignments and support resource transitions   Set remediation expectations for underperformers and recommend terminations if needed   Identify, interview, and recommend talent for hiring   Develop high-performing project teams and motivate team members   Lead employee recognition through social channels and recognition programs   Monitor and proactively manage billable utilization   Sales & Business Development   Support sales calls to demonstrate product and industry expertise   Assist account managers in pricing and account expansion strategies   Own relationships with client peers and Oracle PMs   Financial Acumen   Demonstrate deep understanding of how the company generates profit and apply this to project decisions   Identify margin growth opportunities with account managers and PMO leadership   Manage T&M, fixed price, or blended projects with minimal oversight   Maintain accurate revenue forecasts with minimal deviation from actuals   Own and deliver projects within approved baselines, budgets, and KPIs   Leadership & Strategy   Embody company core values across all interactions and engagements   Take full responsibility for internal process improvements and initiative outcomes   Own complex or cross-pillar PMO initiatives end to end   Actively build leaders within the organization through project work and internal programs   Foster a culture of continuous leadership development   Execute on company vision and strategy through concrete, achievable plans   Monitor and proactively manage billable utilization across direct and indirect reports   Customer Experience   Manage difficult client situations and support less experienced team members in doing the same   Interact confidently with clients at the project manager level and above   Receive consistent positive feedback from client peers and leadership   Collaborate with account managers on account strategy development and execution   Minimize escalations and proactively engage all project stakeholders   Global Operations   Demonstrate strong cultural intelligence and effectively manage culturally diverse teams   Reflect a global mindset and hold team accountable for cross-region best practices   Ensure defined processes for distributed team management are followed     QUALIFICATIONS & CERTIFICATIONS   10+ years of project/program management or directly relevant experience   PMP certification required   DASM or equivalent agile certification required   Additional PM skills certification required   Manager Training completion required   2+ Lunch & Learns delivered   2+ RED Talks delivered     SOFT SKILLS & COMPETENCIES   Intermediate Proficiency required on the following competencies:  Communication   Negotiation   Stakeholder Management   Conflict Resolution   Adaptability   Team Building   Critical Thinking   Leadership   Decision Making   Emotional Intelligence   Collaboration   Presentation   Executive Presence     Physical Requirements & ADA Statement This role requires the ability to perform essential job functions, including working at a computer for extended periods, participating in meetings (virtual and in-person), reviewing complex documentation, and engaging with internal and external stakeholders. Red Clay Consulting provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.   Equal Employment Opportunity (EEO) Statement Red Clay Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic.