Recovery Services Sales Specialist
Location: Remote / U.S.-Based
Company: Enterprise Management Solutions, LLC
Job Type: W-2, Hourly; Full-Time or Part-Time
Work Setup: Remote
Schedule: Determined by management based on operational needs
Pay Rate and Commission: Hourly base pay at or above applicable minimum wage, plus performance incentives, including $100 commission per Operations-approved signed file, 5% backend commission on collected recovery fees, and monthly performance bonus opportunities ranging from $250–$750 based on productivity and performance
Travel: None
Benefits: Eligible for standard W-2 employee benefits, subject to plan terms and eligibility
Job Description
Enterprise Management Solutions, LLC is seeking a motivated Recovery Services Sales Specialist to serve as the primary point of contact for prospective clients and convert qualified leads into signed, complete, and Operations-approved client files.
This role is ideal for a sales, customer service, client relations, call center, intake, or lead conversion professional with strong communication, follow-up, and relationship-building skills. The Recovery Services Sales Specialist will educate prospective clients on the company’s contingency-based recovery services, address questions, secure required agreements and documentation, and support a smooth transition into the claims recovery workflow.
Key Responsibilities
- The Recovery Services Sales Specialist will contact assigned prospective clients using approved communication methods and explain recovery services, fee structure, claims processes, and next steps in a clear and professional manner. This role will build trust with prospective clients through ethical, transparent, and customer-focused communication.
- This position will address client questions and objections using approved sales practices, obtain signed agreements and authorizations, collect onboarding documentation, and coordinate review of client records and supporting documents.
- The role will maintain accurate CRM records, sales activities, follow-up notes, and client communication documentation. The Recovery Services Sales Specialist will also conduct timely follow-up to maximize lead conversion opportunities and ensure prospective clients remain engaged throughout the process.
- This position will coordinate with Operations, Research, Document, and Claims Processing teams to support complete file handoff, workflow accuracy, and client service quality. The specialist will also support productivity goals, conversion expectations, quality assurance standards, confidentiality requirements, and company policies.
Qualifications
- A high school diploma, GED, or equivalent is required. An Associate’s or Bachelor’s degree in Business, Marketing, Communications, Finance, or a related field is preferred.
- Candidates must be legally authorized to work in the United States and able to pass required background and reference checks.
- A minimum of 1 year of experience in sales, customer service, client relations, call center operations, or lead generation is required. Experience using CRM systems and customer management platforms is preferred.
- Experience in outbound sales, lead conversion, intake services, financial services, insurance, legal intake, recovery services, or remote performance-based work is also preferred.
Skills
- The ideal candidate will have strong sales, lead conversion, client relationship-building, verbal communication, written communication, and customer service skills. This role requires the ability to overcome objections, explain services clearly, and maintain professionalism throughout the client conversation.
- The candidate should be organized, detail-oriented, and able to manage multiple follow-ups, CRM updates, documentation tasks, and client communication deadlines. Strong time management, multitasking, problem-solving, decision-making, and remote work discipline are required.
- The role also requires confidentiality, ethical conduct, adaptability, and a commitment to continuous improvement and performance excellence.
What We Offer
Eligible employees may receive standard W-2 employee benefits, including paid time off, family and medical leave, supplemental health and disability insurance, retirement savings plan options, performance-based incentives and commissions, and professional development and training opportunities.
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