Job Summary
The Registered Nurse (RN) plays a critical role as a physician extender within a remote healthcare team. In this position, the RN supports providers by efficiently managing Electronic Health Records (EHR), responding to patient inquiries, and delivering timely clinical guidance to promote high-quality patient care.
This role includes responding to calls for a multi-state nurse triage telephone service, managing inbound and outbound patient communications, assessing and triaging patient needs, conducting follow-up outreach, and facilitating effective communication between patients and healthcare professionals. The RN contributes directly to improved patient outcomes and overall team effectiveness.
Duties and Responsibilities
The duties and responsibilities outlined below represent the general expectations of the role but are not all-inclusive.
Track and respond to calls for a multi-state nurse triage telephone service, including receiving inbound patient calls and placing outbound calls, while utilizing Schmitt-Thompson telephone triage protocols to accurately document patient interactions within client EHR systems and/or the Call 4 Health platform.
Provide clinical assessments based on established protocols and triage patients via telephone or patient portals.
Perform administrative and clinical support tasks, including medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care after hospital discharge or surgical procedures.
Facilitate referrals and collaborate on prior authorization requests requiring clinical consultation. Assist with inquiries from external agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles.
Participate in Remote Patient Monitoring (RPM) programs by reviewing patient vital signs and providing education related to chronic disease management, including diabetes, hypertension, and COPD.
Screen and qualify patients for clinical trials, conduct follow-up outreach, and provide patient education as required.
Perform additional duties as assigned to support the healthcare team and enhance patient care delivery.
Education and Experience
Associate’s or Bachelor’s Degree in Nursing.
Minimum of 2–4 years of full-time clinical experience as a Registered Nurse, preferably in areas such as Emergency Room/Urgent Care, Adult or Pediatric Care, OB/GYN, Orthopedics, Ambulatory Care, Home Health, or ICU.
Prior telephone triage experience using electronic triage systems and experience with at least two different Electronic Health Record (EHR) platforms.
Active, unencumbered Enhanced Nurse Licensure Compact (eNLC) license required. Additional non-compact state licensure is considered an asset. Candidates must be willing to obtain additional state licenses as requested by the company.
Qualifications and Skills
Teamwork: Proven ability to collaborate effectively with peers, cross-functional teams, and leadership.
Leadership: Willingness to step into leadership when needed, motivate colleagues, and share knowledge to enhance team performance.
Customer Service: Strong empathy, patience, and active listening skills to effectively address patient needs.
Quality and Accuracy: Excellent attention to detail in documentation, including correct grammar, spelling, and medical terminology.
Organization and Time Management: Highly organized, with the ability to manage and accurately document a minimum of four calls per hour during peak times.
Physical Requirements
The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
Ability to sit for extended periods while speaking and actively listening without visual contact with patients.
Occasional standing and use of hands for operating office equipment; infrequent stooping, kneeling, or crouching.
Ability to hear within normal range and comfortably wear a headset or earpiece.
Adequate visual acuity to read computer screens, scripts, and forms.
Ability to work remotely from a private, HIPAA-compliant home workspace.
Ability to house company-provided equipment necessary for job performance.
Reliable broadband internet access.
Ability to participate in staff meetings via telephone or video.
Work Environment
Ability to thrive in a fast-paced, remote environment.
Demonstrated capability to maintain professional relationships with diverse personalities.
Flexibility and adaptability to change, with effective stress-management skills.
May require occasional overtime or adjusted start times based on operational needs.
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