Note: The job is a remote job and is open to candidates in USA. Interopay Inc. is a full-service payment services provider for mid-market companies. They are seeking an experienced SaaS Account Manager to manage a portfolio of enterprise-level customers, drive revenue growth, and ensure customer satisfaction.
Responsibilities
- Serve as the primary point of contact for a portfolio of enterprise-level customers, building strong relationships and ensuring customer satisfaction
- Collaborate with cross-functional teams, including sales, product, and support, to deliver a seamless customer experience
- Develop and manage relationships within Fortune-50 partner to maximize joint opportunities
- Develop and execute account plans that align with customer goals and objectives, and drive revenue growth
- Proactively identify and address customer needs, and develop strategies to drive customer satisfaction and retention
- Conduct regular business reviews with customers to understand their goals and needs, and identify opportunities for upselling or cross-selling
- Work closely with internal teams to identify and resolve customer issues or concerns, and ensure timely resolution of support tickets
- Continuously monitor industry trends and customer feedback to identify opportunities for improving our products and services
Skills
- Bachelor's degree
- 5+ years of experience in account management, sales, or a related field, preferably in a SaaS environment
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
- Demonstrated ability to manage complex customer relationships and drive revenue growth
- Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively
- Knowledge of SaaS business models and industry trends
- Experience with CRM software, such as Salesforce or Pipedrive, and customer support tools such as Zendesk or Freshdesk
Benefits
- Uncapped commission with accelerator
- Full medical, dental, vision benefits
- 6% 401k match
Company Overview