Note: The job is a remote job and is open to candidates in USA. Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Client Success Account Manager to support our advertising team, leading post-sale account management for new and existing growth accounts, and delivering best-in-class client experiences. This role requires a revenue mindset to drive client retention and identify growth opportunities while working closely with cross-functional teams.
Responsibilities
- Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations
- Responsible for building media strategies that support client objectives and campaign goals
- Develops a strong understanding of Axios products and effectively positions them to meet client objectives
- Manages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
- Monitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goals
- History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders
- Demonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendations
- Proactively identifies opportunities for account growth, renewal & upsell
- Outstanding communication, organization, and project management skills with obsessive attention to detail
- Takes pride in delivering exceptional customer service
- Ability to develop and implement long-term strategies aligned with team and company goals
- Capacity to analyze complex situations and foresee potential challenges and opportunities
- Proficient in identifying problems and formulating effective solutions independently
- Confident in pulling reporting and using analytics to make data-driven campaign optimization recommendations
- Growth mindset and enjoys working in a fast-paced, collaborative environment
- Demonstrated ability to work independently, prioritize tasks, and manage time effectively
- Initiative to take on responsibilities and drive projects forward with minimal supervision
- Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs
- Willingness to embrace new ideas and approaches to enhance efficiency
- Proficiency in Google Office Suite (Slides, Sheets, Docs)
- Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development is a plus
Skills
- 1+ years of digital campaign planning and execution experience in a publisher or agency environment
- 2 - 4 years of work experience
- Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations
- Responsible for building media strategies that support client objectives and campaign goals
- Develops a strong understanding of Axios products and effectively positions them to meet client objectives
- Manages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
- Monitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goals
- History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders
- Demonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendations
- Proactively identifies opportunities for account growth, renewal & upsell
- Outstanding communication, organization, and project management skills with obsessive attention to detail
- Takes pride in delivering exceptional customer service
- Ability to develop and implement long-term strategies aligned with team and company goals
- Capacity to analyze complex situations and foresee potential challenges and opportunities
- Proficient in identifying problems and formulating effective solutions independently
- Confident in pulling reporting and using analytics to make data-driven campaign optimization recommendations
- Growth mindset and enjoys working in a fast-paced, collaborative environment
- Demonstrated ability to work independently, prioritize tasks, and manage time effectively
- Initiative to take on responsibilities and drive projects forward with minimal supervision
- Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs
- Willingness to embrace new ideas and approaches to enhance efficiency
- Proficiency in Google Office Suite (Slides, Sheets, Docs)
- Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development
Benefits
- 401(k) with employer match
- Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
- Employer Health Savings Account (HSA) contribution for the high deductible health plan option
- Dental and vision coverage
- Primary caregiver 12-week paid leave
- Birth-givers will have an additional 6-8 weeks depending on type of delivery, for a total of 18-20 weeks continuous leave
- Generous vacation policy, plus holidays
- One mental health day per quarter
- Annual learning and development stipend
- $100 monthly work-from-home stipend
- Tele-mental health services through Headspace
- OneMedical membership, including tele-health services
- Personal health advocacy resources through HealthAdvocate
- Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
- Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
- Increased work flexibility for parents and caretakers
- Virtual company-sponsored social events
- A strong and positive work environment
- A commitment to an open, inclusive, and diverse work culture
Company Overview
We are a new media company delivering vital, trustworthy news and analysis in the most efficient, illuminating and shareable ways possible. It was founded in 2016, and is headquartered in Arlington, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://www.axios.com.