Note: The job is a remote job and is open to candidates in USA. SketchDeck is a company that aims to deliver exceptional creative and digital solutions for global brands in a flexible, remote-first environment. The Account Manager will own a portfolio of strategic client accounts, focusing on building strong relationships and driving account health, retention, and sustainable growth.
Responsibilities
- Own a portfolio of client accounts totaling approximately $4M in annual revenue
- Lead onboarding for new accounts, converting project-based clients into long-term retained partnerships
- Build trusted relationships with client stakeholders, serving as the primary point of contact for the overall account and long-term partnership
- Develop a deep understanding of each client's business strategy and goals and connect it directly to the work SketchDeck delivers
- Lead monthly check-ins, quarterly business reviews (QBRs), and ongoing strategic conversations with senior client stakeholders
- Proactively identify risks, opportunities, and client needs before they become issues
- Own revenue forecasting for your portfolio, tracking performance against targets
- Identify opportunities to expand existing accounts, proposing projects, retainers, and new initiatives aligned to client business goals
- Lead renewal communications for every account in your book
- Re-engage dormant accounts and identify cross-sell and upsell opportunities in partnership with Business Development
- Partner with Project Managers, Creative Leads and Business Development on new accounts to deliver a seamless client experience
- Clarify client briefs and ensure projects stay oriented toward business impact, not just task completion
- Surface client context and feedback that helps delivery teams do better work
- Contribute to how SketchDeck structures and evolves its approach to client partnerships
- Partner on account planning and resourcing discussions
- Share client learnings and best practices across the account team
- Contribute to the continued evolution of how SketchDeck manages and grows client relationships
Skills
- 7+ years of account management or client services experience within a creative, design, or marketing agency
- Experience owning and growing accounts with responsibility for retention, renewals, and revenue growth
- Strong understanding of creative and digital delivery, with experience partnering closely with project, creative, or production teams
- Collaborative by default; you share context freely, flag issues early, and don't need to own the room
- Proven ability to build trusted relationships with senior client stakeholders and lead business conversations
- Confident and credible with senior executives and CMO-level stakeholders; clear and direct in writing and in the room
- Experience using project management platforms such as Asana, Monday.com, Workfront, or similar
- PST or CST time zone preferred
Benefits
- Health insurance (medical, dental, and vision)
- 401(k) with company match
- Fully remote working (that started pre-covid and will continue after!)
- Paid time off that grows with tenure
- Annual company retreat
- Computer hardware of your choice (up to $1,500)
- $500 towards your office setup expenses
Company Overview