Note: The job is a remote job and is open to candidates in USA. Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. The Account Manager will drive opportunities in current clients, ensure overall customer service and account management, and collaborate with sales positions to meet company goals.
Responsibilities
- Drive opportunities in current clients
- Work with existing accounts and build processes to identify patients and send samples
- Responsible for overall customer service and account management
- Work to ensure timely sample acquisition
- Driving tests per customer in current accounts
- Drive the process of ordering in current customers
- Streamlines customer service
- Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives
- Identify and develop opportunities between oncology clients and GHI
- Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership
- Ensure team objectives are met
- Work effectively with individuals across multiple departments throughout GHI
- Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents
Skills
- 2-3 years customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations
- Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities
- Comfortable communicating and presenting at the executive level (CEO, COO, CFO)
- Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
- Knowledge of oncology, hematology, chemotherapeutics and targeted agents is ideal
- Excellent negotiation and customer service skills
- Outstanding strategic sales account planning skills
- Superior listening and problem solving skills
- Ability to handle sensitive information and maintain a very high level of confidentiality
- Demonstrate customer support abilities throughout the sales cycle
- Impeccable verbal communication and presentation skills
- Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
- Effective and regular utilization of Salesforce.com
- Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
- Ability to work effectively with minimal direction from, or interface with, manager
- Problem solving, decision making and technical learning
- Strong administrative skills and sophistication to manage business in complex environments
- Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
- Frequent travel ( > 50%) throughout the territory as needed
- Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work
- Previous experience in pharma, diagnostic, medical device or biotech setting is preferred
Benefits
- Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time.
- Guardant has found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires.
- At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
- Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.
- A background screening including criminal history is required for this role.
- GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
- Guardant Health is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
- All your information will be kept confidential according to EEO guidelines.
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