Note: The job is a remote job and is open to candidates in USA. Gallagher is a global community dedicated to empowering businesses, communities, and individuals to thrive. They are seeking an Account Manager for their small business division to deliver exceptional customer service and build strong client relationships while collaborating with the sales team to achieve goals.
Responsibilities
- Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner
- Secure existing business and drive the sale of additional services and lines of coverage
- Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives
- Guide your team members in addressing a client’s risk management needs through consultative conversations
- Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
- Conduct periodic audits to ensure compliance standards and service levels are met
- Maintain accurate client and policy data and documents within the Gallagher system
- Use Gallagher's technology to improve productivity and quality
- Effectively manage multiple competing priorities
Skills
- Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
- Property and Casualty Insurance License
- Proficiency in Microsoft Office
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview