Note: The job is a remote job and is open to candidates in USA. Pride Global is an AI safety and research company seeking an Accounts Receivable Analyst for a 12-month contract with the possibility of extension. The role involves executing collection activities, managing customer inquiries, and documenting interactions to ensure timely payment of outstanding invoices.
Responsibilities
- Execute end-to-end collection activities for assigned customer portfolio, following established dunning schedules and escalation procedures
- Proactively contact customers via phone, email, video conferencing, and SMS to secure timely payment of outstanding invoices
- Monitor aging reports and prioritize collection efforts based on balance, risk, and strategic importance
- Document all customer interactions and maintain accurate notes in the ERP/collection system
- Identify at-risk accounts and escalate to management with recommended action plans Customer Communication & Inquiry Management
- Serve as the primary point of contact for customer billing and payment inquiries
- Respond to customer questions regarding invoices, account balances, payment terms, and payment methods
Skills
- 3+ years of experience in accounts receivable, collections, or related finance role within a SaaS company, preferably a fast growth Tech company
- Strong understanding of AR processes including cash application, collections, and dispute resolution
- Excellent verbal and written communication skills with the ability to interact professionally with customers at all levels
- Experience with ERP systems (Workday, NetSuite, SAP, or similar)
- Proficiency in Microsoft Excel including pivot tables, VLOOKUP, and data analysis
Benefits
- Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans)
- Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
- 401(k)-retirement savings
- Life & disability insurance
- An employee assistance program
- Legal support
- Auto, home insurance
- Pet insurance
- Employee discounts with preferred vendors
- Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation
Company Overview
Company H1B Sponsorship