Note: The job is a remote job and is open to candidates in USA. Hilton is a global leader in hospitality, and they are seeking an Assistant Director for their Revenue Management Consolidated Center. This role involves leading a team to drive performance across hotels, ensuring service consistency and optimizing lead management services.
Responsibilities
- Manage portfolio performance, driving outcomes in lead conversion, response time, revenue, market share, and account coverage
- Identify growth opportunities through performance optimization and expanded contribution across hotels
- Ensure consistency through standardized processes and scalable delivery models
- Advance pooled service models to improve efficiency and capacity for growth
- Use data and insights to identify trends, risks, and opportunities, and translate them into action
- Elevate the customer voice by turning feedback into service and performance improvements
- Partner with Sales, Revenue Management, and Commercial teams to connect strategy to priorities, and outcomes
- Build and sustain enterprise-wide partnerships that deliver commercial results
- Engage strategic accounts to ensure coverage and performance
- Contribute to leadership forums and performance reviews with actionable insights
- Performance improvements across the portfolio
- Scaled and optimized LMS service models to achieve efficiency and consistency
- Process improvements that enhance scalability and simplify delivery
Skills
- Five (5) years of experience in Sales, Partnership Relationship Management, Marketing, Revenue Management or related commercial functions
- Three (3) years leading people leaders or equivalent team leadership experience
- Proven experience in anticipating risks and implementing strategic solutions
- Experience using a CRM platform for marketing, sales, or B2B partner engagement in a commercial environment
- Experience managing portfolio-level performance aligned to broader goals
- Experience supporting high-priority or strategic accounts, ensuring coverage and performance while building and sustaining partnerships internally and externally at senior levels
- Willingness to travel up to 20%
- BA/BS Bachelor's degree in Business, Marketing, Hospitality, or related field
- Experience in hospitality, travel, and/or loyalty sales or marketing
- Experience designing or scaling processes to improve efficiency, identifying growth opportunities, and achieving sales performance goals
- Experience using CRM platforms like Salesforce or different Salesforce environments such as Delphi or BOSS in Sales and Marketing environments
- Experience translating customer feedback into operational or strategic improvements
- Experience operating in a globally matrixed, enterprise environment
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.
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