Note: The job is a remote job and is open to candidates in USA. Softgic is seeking an experienced Atlassian Administrator to manage, optimize, and continuously improve their Atlassian Cloud ecosystem. This role involves the administration, configuration, customization, and support of Jira Software, Confluence, and Jira Service Management to effectively support business processes and operational goals across the organization.
Responsibilities
- Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management
- Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes
- Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures
- Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows
- Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions
- Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs
- Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems
- Administer user access, groups, permissions, and Single Sign-On (SSO) configurations
- Conduct periodic access reviews and support compliance and audit requirements
- Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations
- Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance
- Provide technical support and guidance to end users, resolving issues and answering platform-related questions
- Create and maintain technical documentation, knowledge base articles, and user guides
- Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage
- Participate in governance initiatives, platform optimization, and continuous improvement efforts
Skills
- Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience)
- Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments
- Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud
- Strong expertise in Jira workflow design and administration
- Custom fields, screens, permission schemes, and notification schemes
- Confluence administration and space management
- Jira Service Management (JSM) and ITSM process implementation
- Experience developing automations using Automation for Jira
- ScriptRunner (Groovy)
- Atlassian REST APIs
- Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions
- Knowledge of identity and access management solutions, including Okta, SSO, and SAML
- Experience managing users, groups, permissions, and security controls within cloud environments
- Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance
- Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable
- Excellent verbal and written communication skills
- Ability to explain technical concepts to both technical and non-technical stakeholders
- Strong customer-service mindset and user support experience
- Ability to work independently and manage multiple priorities effectively
- Strong organizational skills and attention to detail
- Collaborative team player with a proactive and solution-oriented approach
- Advanced English (B2+/C1) required
- Atlassian certifications (ACP or equivalent)
- ITIL Foundation certification
- Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments
- Experience leading Atlassian implementations, migrations, or governance initiatives
- Familiarity with Agile and Scrum methodologies
- Experience with SQL, reporting tools, or Business Intelligence solutions
- Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations
Company Overview
Impulsamos la transformación digital y cognitiva de las empresas mediante soluciones tecnológicas innovadoras y personalizadas que optimizan procesos, reducen costos y aceleran resultados. It was founded in 2011, and is headquartered in Sabaneta, Antioquia, COL, with a workforce of 51-200 employees. Its website is https://softwareestrategico.com.