Note: The job is a remote job and is open to candidates in USA. GoodLeap is a technology company focused on sustainable solutions and financing products. The Bilingual Collections Specialist will be responsible for resolving overdue bills and collecting payments, while maintaining collection goals and ensuring compliance with company policies.
Responsibilities
- Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
- Identify accounts with overdue payments and find solutions to help bring their loan to a current status
- Maintain daily, weekly and monthly collection and metric goals
- Outbound/Inbound calls with clients to resolve debts owed
- All in compliance with Goodleap’s collections policies and procedures
Skills
- 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual English/Spanish required
- Prior telemarketing experience with financial products preferred
Benefits
- Bonus
Company Overview
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