Note: The job is a remote job and is open to candidates in USA. Protocall Services, Inc. is focused on improving access to behavioral health support within higher education communities. The Business Development Lead is responsible for developing strategic partnerships with colleges and universities, executing consultative sales activities, and driving growth within the education market.
Responsibilities
- Develop and cultivate relationships with colleges, universities, and higher education stakeholders in support of Protocall’s Education Vertical initiatives
- Conduct consultative discovery conversations to identify institutional needs, operational challenges, and partnership opportunities related to behavioral health and student wellbeing
- Execute Protocall’s sales process, including prospecting, qualifying, presenting, proposing, negotiating, and supporting the closing of partnership opportunities
- Support the development and execution of strategic sales initiatives and growth plans for Protocall’s Education Solutions offerings
- Collaborate with the Vice President of Education Solutions to support quarterly and annual sales goals
- Maintain and manage a pipeline of prospective partnership opportunities using Protocall’s CRM platform, Sugar CRM
- Document sales activities, communications, forecasting updates, and partnership progress accurately and consistently within CRM systems
- Assist in maintaining sales dashboards, revenue forecasts, and tracking implementation timelines
- Participate in the preparation and coordination of responses to Requests for Proposal (RFPs), Requests for Information (RFIs), and Requests for Quotation (RFQs)
- Assist in determining contract pricing and partnership proposals in collaboration with leadership
- Conduct presentations, product demonstrations, and solution discussions for prospective higher education partners
- Represent Protocall at conferences, industry events, campus meetings, and professional association gatherings
- Collaborate with the larger Education Vertical team and Account Relations to identify prospective partnership opportunities and support lead generation initiatives
- Maintain awareness of trends, challenges, and emerging priorities within higher education behavioral health and student wellbeing
- Partner closely with Account Relations, Operations, Marketing, Product, and Leadership teams to ensure effective communication and coordination throughout the partnership lifecycle
- Support smooth transitions from partnership development through onboarding and implementation processes
- Provide customer and market feedback to internal stakeholders to support continuous improvement of Protocall’s offerings and customer experience
- Participate in interdepartmental meetings and collaborative initiatives as appropriate
- Demonstrate understanding of Protocall’s operational structure, policies, procedures, and service offerings
- Maintain professionalism, confidentiality, and sound judgment in all interactions and responsibilities
- This position may access Protected Health Information (PHI) and internal operational systems as necessary in the performance of assigned duties
- Perform additional duties as assigned by the Vice President of Education Solutions
Skills
- Bachelor's degree required; advanced degree preferred
- Minimum of 2–3 years of experience in consultative sales, partnership development, account management, customer success, or relationship management
- Demonstrated ability to build and maintain professional relationships with multiple stakeholders
- Strong written, verbal, presentation (both in person and virtual), and interpersonal communication skills
- Experience using CRM platforms to manage sales processes, pipeline activity, and forecasting
- Ability to analyze business opportunities and navigate complex organizational environments effectively
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and projects simultaneously
- Ability to work independently while collaborating effectively across teams
- Commitment to mission-driven customer service and high-quality partnership experiences
- Regular travel of up to 25% is expected for conferences, partnership visits, campus visits, and related business activities
- Experience in higher education, behavioral health, healthcare, SaaS, EdTech, or related industries preferred
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